Pros: The ability to know exactly where your customers are on your website was really nice.

Cons: Our salespeople would freak out the customer by using the chat and knowing exactly where they were in the process. That error was on us by not training our people properly- be careful.

Pros: They give me a dedicated guy who really gives it a personal touch.

Cons:

Pros: Its quick to contact possible leads on our website and I've seen an increase on leads because of this!

Cons:

Pros: The chat is really interactive and feels futuristic! Its easy to use and is just overall a great tool to have.

Cons: none