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Jared Hamilton
From: Jared Hamilton
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Scott Joseph

Scott Joseph CEO and President

Exclusive Blog Posts

Why Your Customers Don't Want to Talk to You

Why Your Customers Don't Want to Talk to You

Is there someone in your family who hardly ever answers the phone, but will almost always respond to a text? Don't take it personally. This same person…

10 Things in Sales that will Never Change

10 Things in Sales that will Never Change

Here is my take on 10 things that will never change in Sales.  When you have a clear understanding of how these 10 things work, you'll undoubtedly…

Are You Selling Service Contracts in the Lane?

Are You Selling Service Contracts in the Lane?

Several dealers reported record months in the service drive. With a record number of RO’s hitting the lanes each day, it is a gold mine for selling s…

Women in the Dealer Workforce: Where We Are & Where We Can Go

Women in the Dealer Workforce: Where We Are & Where We Can Go

It’s no secret that women make up a small portion of the dealer workforce and turnover among women is high. By not attracting and retaining women in the …

Car Subscriptions - Q and A with Bill Playford

Car Subscriptions - Q and A with Bill Playford

I had the chance to interview Bill Playford about car subscription services, and how they're going to change the marketplace. Take a look what this ins…

Dealer recaptures lost service customers

Over the last two and a half years we have become a preferred vendor for multiple OEMs for our proprietary service clinic program.  We feel very fortunate to be associated with such brands as BMW, MINI, Mercedes-Benz and General Motors.  Retention has been a focus point for dealers and the OEMs for a long time.  So why are the loyalty ratings and rention percentages almost the same today as they were ten years ago with so many dealerships using service reminder programs and various strategies to improve customer loyalty?

When we go around presenting our service clinic program it is rare when we don't hear, "We've done service clinics before," or "We do those on our own."   The words "Service Clinic" are two very over used words in our industry and not all are created equal.

In the end it starts with data analytics and finishes with the right training to make sure a dealer can maximize their profit potential.  Here is a case study from a dealer that explains why so many J&L OEM clients choose to co-op our program... http://jandlmarketing.squarespace.com/blog/2011/3/17/lokey-mercedes-benz-discovers-the-fortune-hidden-in-their-in.html

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