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Shashona Durham

Shashona Durham Marketing Director

Profile

Name: Shashona Durham
Title: Marketing Director
Company: Phone Ninjas
Phone: Private
Location: Private , Private
Summary:
Our team of dedicated trainers and coaches are here to help your dealership schedule more appointments, be better on your internet process and ultimately lead a better life. We’re not trying to sell a car on the phone, it’s about selling the appointment. Phone Ninjas provides ongoing training to hundreds of dealers across the nation. The Phone Ninjas Phone Skills Index (PSI Score) has become the industry standard for evaluating the effectiveness of a phone conversation. Having a trainer onsite one time without follow up has been proven to be ineffective. Training videos and on-demand videos struggle to keep sales people engaged, and managers still have to inspect process. Phone Ninjas solves all of this by providing one-on-one coaching to each member of your sales staff, we keep our costs down by being able to work remote. Our success with clients has made Phone Ninjas one of the hottest and fastest growing companies in the automotive sector.

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    Shashona Durham
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Blog Posts

Why the Least Interesting Thing for Consumers Will Be to Drive a Car

Why the Least Interesting Thing for Consumers Will Be to Drive a Car

At the recent Adobe Summit, executive vice president and general manager, Brad Rencher, advised businesses that if they wish to survive in the future,…

Why Do Service Customers Defect From The Franchise Dealer?

Why Do Service Customers Defect From The Franchise Dealer?

I routinely see OEMs and franchise dealers trying many different advertising strategies, messaging, promotions, discounted services, give-aways, etc., all …

Facebook F8 Announcement

Facebook F8 Announcement

The Facebook we're all familiar with was hardly the company present on April 19th at the company's annual developer co…

5 Ways to Upsell Without Sounding Like a Pushy Car Sales Rep

5 Ways to Upsell Without Sounding Like a Pushy Car Sales Rep

One of the keys to making a profit is the upsell. If you want to claim a heftier commission, upselling is a necessity. However, upselling is an art that sa…

Most Valuable Insight Finalist - Jim Roach

Most Valuable Insight Finalist - Jim Roach

Using Artificial Intelligence to Prioritize Customer Engagement If only one salesman came to work today, what is the first opportunity he should act upo…

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