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Shashona Durham

Shashona Durham Marketing Director

Profile

Name: Shashona Durham
Title: Marketing Director
Company: Phone Ninjas
Phone: Private
Location: Private , Private
Summary:
Our team of dedicated trainers and coaches are here to help your dealership schedule more appointments, be better on your internet process and ultimately lead a better life. We’re not trying to sell a car on the phone, it’s about selling the appointment. Phone Ninjas provides ongoing training to hundreds of dealers across the nation. The Phone Ninjas Phone Skills Index (PSI Score) has become the industry standard for evaluating the effectiveness of a phone conversation. Having a trainer onsite one time without follow up has been proven to be ineffective. Training videos and on-demand videos struggle to keep sales people engaged, and managers still have to inspect process. Phone Ninjas solves all of this by providing one-on-one coaching to each member of your sales staff, we keep our costs down by being able to work remote. Our success with clients has made Phone Ninjas one of the hottest and fastest growing companies in the automotive sector.

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Blog Posts

8 Trends Your Dealership Should Pay Attention To In 2019

8 Trends Your Dealership Should Pay Attention To In 2019

The industry unknowns in the coming year will catch some dealerships unprepared, while others who have paid attention will adapt to the changes and thrive.…

A Quick Tip to Increase Finance PVR

A Quick Tip to Increase Finance PVR

It's no secret that customers are wary of the Finance department.  Jason explains a simple tip that can help you build trust and set you up fo…

5 Tips to Improve Customer Experience Before Year-End

5 Tips to Improve Customer Experience Before Year-End

While it might feel like we’re at the end of 2018 with a month and a half left in the year, another way to look at it is that we’ve still got a tenth o…

Where Will the Service Department Take Your Store in 2019?

Where Will the Service Department Take Your Store in 2019?

December is in full swing, hopefully off to a strong start. In the blink of an eye, it’s going to be New Year’s, and a blank slate will be …

Where Are the Leakage Points in Service Revenue? [VIDEO]

Where Are the Leakage Points in Service Revenue? [VIDEO]

CEO & Executive Chairman Scot Eisenfelder explains how leakage points in the service drive affect revenue in this video blog.   …

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