When looking at CRMs/ILM's, you must look at all the features and abilities one can deliver. With SWC CRM and ILM you can get; -Track Internet, Phone, Walkup, All Lead Types -Automatic Lead Assignment -Time/Date Stamp -Response Time Tracking -Activity Calendar / Action Scheduler / Alarms -Service and after the sale retention -Customers Virtual Whiteboard -Automated Processes -Mobile App for Smart Phones--SMS push and pull -Customer Profile Mining And more…..