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Jared Hamilton
From: Jared Hamilton
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Stan Sher

Stan Sher President

Exclusive Blog Posts

That's okay, I'm just price shopping....

That's okay, I'm just price shopping....

Part of handling inbound phone calls is dealing with the customer's objections. The more equipped your sales consultants and BD agents are, the better …

How Much Are You Paying In Vendor Fees for Ad Spend?

How Much Are You Paying In Vendor Fees for Ad Spend?

Now more than ever, your dealer needs a clear, defined marketing strategy. One that lends itself to maximizing your dealers budget. It is times like this t…

Strategies to Drive More Service Visits and Profits | KPI Cafe Season 6 Episode 2

Strategies to Drive More Service Visits and Profits | KPI Cafe Season 6 Episode 2

In the second episode of this sixth season, Host Dane Saville is joined by Shawn Armorer to discuss methods to maximize the efficiency of your fixed operat…

Is the Service Department Keeping Customer Data Secure?

Is the Service Department Keeping Customer Data Secure?

A quick visit to the dealership for an oil change isn’t exactly the riskiest behavior someone can engage in. The routine procedure should do noth…

Evolution of a Dealership's Fixed Operations with Dave Foy | KPI Cafe Season 6 Episode 1

Evolution of a Dealership's Fixed Operations with Dave Foy | KPI Cafe Season 6 Episode 1

To kick off our newest season that's all about your dealership's fixed operations, Host Dane Saville is joined by the Fixed Ops Mastermind Dave Foy…

The Successful Practices of Top Level Management

There are many schools of thought as to how an internet sales department or even a BDC should be setup.  In fact, similar ways of thinking apply to managing the success of a whole dealership.  After years of attending conferences, seminars, working in dealerships and consulting dealerships I have learned something that is still being misunderstood.  What is being misunderstood?

The fact that managing a process or even a department is a science.  It is true that we cannot learn in school about how to build and manage a car dealership.  In fact, after working with some high level executive managers I learned the difference between what it takes to be an average performer versus an above average performer (superstar).  The difference is all about who is willing to push the boundary further.  Dealers, General Managers, Sales Managers, Service/Parts, and Internet/BDC Managers need to ask themselves the following questions:

1. Are you working hands on with your people?  
2. Are you providing on the job training to mentor your people through best practices?  If you are, is it becoming a natural habit?
3. Are you leading by example?  Do you expect your people to do everything that you are willing to do?
4. Do you micro manage your CRM?
5. Do you give your vendors a difficult time in order to achieve the success that you need from them?

These are five very important questions.  It is important to strategize for the future success that is currently being built.  There are many obstacles that come everyday that range from lack of traffic, lack of training, technology glitches, team members state of mind not being in the game, etc...

Once these things are understood, get prepared to tackle everything that gets in the way.  Learn from the best dealers in the country on best practices even if they are not in the your market.  There is a reason why some stores are selling 500 units per month and the average dealer is only doing 80-100.  Mystery shop your competition especially if they are outperforming your dealership.  Always, always, always be prepared to make adequate strategy changes because what has worked 30 years ago will not work completely the same way today.

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