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Stephanie Young

Stephanie Young VP of Sales and Marketing

Exclusive Blog Posts

Top Reasons It's Time to Breakup With Your Vendor

Top Reasons It's Time to Breakup With Your Vendor

Vendor relationships are business, and while that is not to say that relationships develop with the people you work with - at the end of the day, it is abo…

The Perennial Sales Starter Kit

The Perennial Sales Starter Kit

Outside of having some online training that I could do on my own time, a 2-Day Sales Training Course, shadowing the top Sales Consultant (at my initiative)…

How SEO Impacts the Service Department

How SEO Impacts the Service Department

Digital marketing in the dealership often is viewed and conducted solely from a sales perspective. But the service department, often called the "backb…

What 89% of salespeople are failing to do...

What 89% of salespeople are failing to do...

  According to Dale Carnegie only 11% of salespeople ask for referrals. We all know how valuable referrals are but when it comes time to ask for a …

Why Your Online Shoppers Don’t Take the Bait

Why Your Online Shoppers Don’t Take the Bait

You think you’re dangling an enticing lure in front of your customers’ eyes. You plan to set the hook and reel them in. But what you don&rs…

Winning Teams Recruit and Train


ca63cb0e247ac29266fae80e81bf260b.jpg?t=1Let's Play Ball!!!

Wikipedia defines "Teamwork [as] the capability to comprehend and recognize the diverse strengths and abilities in a group setting and then applying them to one final solution The concept has spread from the world of sports where it is well known and accepted, to business, so much so that it is in danger of being considered by some as an empty buzzword, or a form of corporate-speak.  In the 21st century, as people are becoming more sophisticated and society is becoming more technically advanced, working as a team makes it easier to accomplish goals.  Some things cannot be accomplished by people working individually.  Larger, ambitious goals usually require that people work together with other people."

At the dealership, no one person is the stand alone vehicle delivery system.  From the moment a vehicle arrives at the dealership until it finds its home in a client garage, it is processed, handled, financed, sold and repaired by the starting lineup of your dealership.  Every employee of a dealership is one member of a larger team that relies on other members of the same team to complete a common goal….sell cars!!!!

Dealership managers should be asking themselves, “Who is on my team?”   Some of your team mates are super stars.  Some members you turn to in a crisis as your pinch hitters.  Take an assessment of your team and determine what each member brings to the team.  Make notes on your rooster.

If your roster has holes, like any good team manager, you attention needs to turn to recruiting talent.  Once you have a complete roster, create strategies on how to best utilize each team mates potential to reach your common goal….winning!!!!

Keep stats on your team to determine where there are weaknesses and strengths.  When you discover a weakness in your team, it is time for some training and repeated practice of these skills until mastery.  Spend time with your team mates to reinforce training skills and to play up to strengths to impact the overall success of your team.

Remember, in order to soar with eagles, you cannot hang out with the turkeys!

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