1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
Let's Play Ball!!!
Wikipedia defines "Teamwork [as] the capability to comprehend and recognize the diverse strengths and abilities in a group setting and then applying them to one final solution The concept has spread from the world of sports where it is well known and accepted, to business, so much so that it is in danger of being considered by some as an empty buzzword, or a form of corporate-speak. In the 21st century, as people are becoming more sophisticated and society is becoming more technically advanced, working as a team makes it easier to accomplish goals. Some things cannot be accomplished by people working individually. Larger, ambitious goals usually require that people work together with other people."
At the dealership, no one person is the stand alone vehicle delivery system. From the moment a vehicle arrives at the dealership until it finds its home in a client garage, it is processed, handled, financed, sold and repaired by the starting lineup of your dealership. Every employee of a dealership is one member of a larger team that relies on other members of the same team to complete a common goal….sell cars!!!!
Dealership managers should be asking themselves, “Who is on my team?” Some of your team mates are super stars. Some members you turn to in a crisis as your pinch hitters. Take an assessment of your team and determine what each member brings to the team. Make notes on your rooster.
If your roster has holes, like any good team manager, you attention needs to turn to recruiting talent. Once you have a complete roster, create strategies on how to best utilize each team mates potential to reach your common goal….winning!!!!
Keep stats on your team to determine where there are weaknesses and strengths. When you discover a weakness in your team, it is time for some training and repeated practice of these skills until mastery. Spend time with your team mates to reinforce training skills and to play up to strengths to impact the overall success of your team.
Remember, in order to soar with eagles, you cannot hang out with the turkeys!
Copyright © 2014, Stephanie Young All rights reserved.