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Steven Richards

Steven Richards Chief Architect

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Name: Steven Richards
Title: Chief Architect
Company: DrivingSales, LLC
Phone: Private
Location: Private , Private
Summary:
Software architect, programmer, and all-around geek.
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Blog Posts

UpdatePromise Added as Contributing Member on Fortellis Automotive Exchange™ Platform

by Sarah McCarren 2 days ago

UpdatePromise Added as Contributing Member on Fortellis Automotive Exchange™ Platform

by Sarah McCarren 2 days ago
CHINO HILLS, CA – January 17, 2020 – UpdatePromise, a leading consumer experience provider for automotive&nb…
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When Service Advisors Say, “Hey, That’s MY Customer!”

by Jason Unrau 3 days ago

When Service Advisors Say, “Hey, That’s MY Customer!”

by Jason Unrau 3 days ago
To say that the dealership I worked at was Dog Eat Dog would put it mildly. It wasn’t just a competition to be at the top of the figurative servi…
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Chasing Your Tail or Serve, Serve, Serve the Customer

by Jim Flint 3 days ago

Chasing Your Tail or Serve, Serve, Serve the Customer

by Jim Flint 3 days ago
As we chase customers, we are starting to chase our tails. Not smarter than the average pup or kitten that wants to catch up to a non-achievable experie…
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In 2020, Resolve to Change Pay Plans

by Scot Eisenfelder 3 days ago

In 2020, Resolve to Change Pay Plans

by Scot Eisenfelder 3 days ago
New vehicle sales are slowing and increased pricing transparency is eroding front-end sales margins. I predict that increased F&I pricing transparency …
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Set Goals for the Year Not Just the Month!

by Derrick Woolfson 3 days ago

Set Goals for the Year Not Just the Month!

by Derrick Woolfson 3 days ago
Planning and setting goals for the year ahead is hard considering we tend to plan month by month especially when it comes to measuring success. So instead …
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