1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
In this time period, with the pace of on-time delivery services promising, faster, reliable service, it’s easy to get caught up, in the fast pace of being on-time than being safe. On the road however, owner-operator safety is paramount to on-time delivery. It is easy to believe that you have to be punctual, because you do not want your dispatcher or your company to have to refund half, or all of the delivery funds because of you arriving late; however there are safe and efficient ways to arrive to your destination without being late.
Traffic laws are set to govern, the speeds and flow of traffic and to limit the risk of injury and death. Any delivery truck over a ton, has a greater forward momentum. If posted signs are for 55 miles per hour, you should acknowledge its posting, because if a car brakes in front of you (which they do ) and you are traveling 65 to 70 MPH, with a load of four tons, the reaction time to stop is far less, which puts the company, the passenger car and yourself at a great risk of an accident, and you are still without a delivery on-time.
Calls from clients, are the most vexing calls that a company and driver have to listen to, because they are demanding for their products. However, these same patrons, paid for their products to be delivered on time and on-schedule, because yes you are working, but they are also running a business. Many times clients are creating their budget sheets, production schedules, all based on when your truck arrives to their lots. To avoid unnecessary phone calls, plan ahead, check route (weather, road conditions, construction, tolls, police check points ) with GPS systems. Planning ahead, will make your way successful, and on-time.
Trucks at times do breakdown. This can put a financial strain on the driver, but also on the company; in that without a delivery being made, payment cannot be received. Simple communication between your dispatcher and the client can resolve, a great deal of frustration. Take the time to repair the truck, without a safe truck, there can be no on-time delivery, why? - Because the truck is non-operable to goods to the client.
Overall, obeying traffic laws, common sense, planning ahead, fixing repairs, are keys needed to be a successful on-time delivery service, but most importantly, safe.
About the Author
Tami Paulus is the Owner of Mark’s Old Towne Service, a truck repair and service center located in Anaheim off the 55/91/57 freeways. With experienced ASE certified specialists, we help you keep your fleet safe and running on the road. We realize that fleet managers are very busy, which is why we pride ourselves in thorough fleet maintenance service to ensure you save time, money and unneeded hassles.