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Timmy James

Timmy James Chief Operating Officer

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Video Marketing: Sell, Don’t Tell.

Why are we obsessed with television and movies? Because, just like books, they have the ability to capture our attention and transport us into fictional situations and universes.

Regardless of whether the movie or television show is fiction or non-fiction, this is an engaging way to tell a story that we’re interested in hearing and also seeing. TV, movies and video make stories come alive in ways that connect with our emotions – whether through fear, sympathy, action or drama.

But what if you went to a movie and rather than watching the story of a young farm boy transforming into a hero by blowing up a huge space station, you were presented with only the facts. Just an outline or bullet-points. That wouldn’t be very engaging, would it?

Video marketing is no different. It’s really easy to forget that in order to engage the viewer, you need to connect with them. Telling them how great your product is with facts alone would be like doing a walkaround for a customer, simply reading the information on the window sticker.

That is certainly not very interesting, engaging or creative.

In car sales, salespeople are trained to do vehicle walkarounds by first identifying any attributes of importance to that particular customer. The salesperson then shows and explains any features and benefits in the vehicle which fulfill that individual customer’s interest. To put it plainly, great salespeople tell stories about their products that put their audience “in the story.” They don’t just present facts, they generate a desired emotional response by focusing on “why” a product is needed, not just what the product is, (sell “why,” not “what”).

Effective video marketing – including walkarounds, personal video messages and any other kind of video you can think of – is no different. That’s why so many consumers love Super Bowl commercials. It is also why some commercials make us smile, laugh out loud, or even bring a tear to our eyes. They are effective because, in most cases, they manipulate our emotions to connect those products and services with us on a personal level and make us want to engage.

You can do the same thing with your video marketing efforts and, by so doing, establish more of a bond with the customer. Show your customers that you are interested in helping them with THEIR needs (not just selling them a car) and it will increase the likelihood they will engage with you, or reach out to you, should they simply come across a video on a VDP.

Video marketing isn’t rocket science. BUT you still need to have a strategy to do it effectively. Try changing your focus from trying to talk to everyone, to talking to a single person. Tell your story, the vehicle’s story, or whatever story you wish to relay with your video, as if that person is standing right in front of you. These types of videos resonate with individuals more than any other tactic. Why? Because the viewer feels as if you’re talking directly to them, rather than to some generic mass audience. And those are the types of videos that both engage and connect with the viewer.

Most advertising attempts to connect with as many people as possible. Sure, it may be segmented so that the message is demographically or geographically targeted. But, in the end, people can tell the difference between if you are speaking to them directly, or to a generic, random group of people. Yes, they may intuitively know that some video on some random VDP page wasn’t made specifically for them. But, EMOTIONALLY those videos will have a more impactful influence on them. And that’s the whole point of video marketing. Facts may provide details about your product, but an emotional story will sell it.

Maddy Low

This is all great advice! Do you have any examples for us??

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