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Tom Molina

Tom Molina DMSR

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Name: Tom Molina
Title: DMSR
Company: Cars.com
Phone: Private
Location: Private , Private
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Blog Posts

UpdatePromise Added as Contributing Member on Fortellis Automotive Exchange™ Platform

UpdatePromise Added as Contributing Member on Fortellis Automotive Exchange™ Platform

CHINO HILLS, CA – January 17, 2020 – UpdatePromise, a leading consumer experience provider for automotive&nb…

When Service Advisors Say, “Hey, That’s MY Customer!”

When Service Advisors Say, “Hey, That’s MY Customer!”

To say that the dealership I worked at was Dog Eat Dog would put it mildly. It wasn’t just a competition to be at the top of the figurative servi…

Chasing Your Tail or Serve, Serve, Serve the Customer

Chasing Your Tail or Serve, Serve, Serve the Customer

As we chase customers, we are starting to chase our tails. Not smarter than the average pup or kitten that wants to catch up to a non-achievable experie…

In 2020, Resolve to Change Pay Plans

In 2020, Resolve to Change Pay Plans

New vehicle sales are slowing and increased pricing transparency is eroding front-end sales margins. I predict that increased F&I pricing transparency …

Set Goals for the Year Not Just the Month!

Set Goals for the Year Not Just the Month!

Planning and setting goals for the year ahead is hard considering we tend to plan month by month especially when it comes to measuring success. So instead …

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