TZ
DrivingSales, LLC
Jan 1, 2018
The Biggest Mistake Dealers Make When It Comes to Customer Retention
Jim Roche is the Divisional VP of Marketing & Managed Services at X
time. We asked him to tell us the biggest mistake he sees dealers making today when it comes to customer retention. Hit play to hear what he told us.
RELATED: 5 Digital Strategy Tips to Boost Customer Retention
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1 Comment
Amanda Gordon
Self
Great interview Tori. I couldn't agree more. Having been in the industry for 16 years, drastic changes have certainly come into play. To not acknowledge, train and grow no matter what capacity would be a pure detriment to your future. The way social media and web based marketing has changed the dynamic and turned all of us into tech specialists has blown my mind.