DrivingSales, LLC
The Mind-Blowing Power of User-Generated Reviews (and How to Leverage It)
We all know by now that reviews are important. VERY important. They're more than important -- they're downright powerful in their ability to affect a brand, whether for good or for bad. This infographic reiterates just how powerful they can be. But what do we do with this information? Keep reading for some best practices on how to take these statistics from a survey of more than 14,000 consumers and apply in concrete ways to help grow your dealership's brand.
Now Now that you've looked over these staggering numbers, let's talk application. Power Reviews provides these best practices for leveraging the weight of user-generated reviews:
- It's Not a Scavenger Hunt. Make sure the content is clearly displayed on your website's product pages. Don't make visitors search for the information (they won't). Also, make sure it's clearly accessible across all types of devices.
- Keep Them Around. Once a customer lands on your site, entice them to stay by featuring user-generated ratings and reviews on your home page.
- Add to Ads. Add user review snippets and star ratings to your digital advertisements.
- Bring Them In-House. Include star ratings and review snippets in the physical signage within your dealership.
How else do you leverage the power of user-generated reviews at your dealership to increase traffic and, ultimately, business?
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3 Comments
Amanda Gordon
Self
Great idea using reviews within the signage of your store. Great way to display your accolades without the customer having to put in the effort.
Jason Unrau
Automotive Copywriter
Great ideas. As a proponent for online shopping myself, I can tell you that reviews often are the deciding factor for where to shop and buy.
The key is in 'user-generated'. I can tell, as can everyone, when the reviews are posted by staff or solicited responses. These actually turn me off!
Tori Zinger
DrivingSales, LLC
Oh absolutely, Jason. Any business, and I mean ANY business, loses credibility with me when it's obvious the reviews were posted by employees.