Total Customer Connect (TCC)

BDC software to hammer down CSI and missed opportunities, from missed appointment rescheduling to declined service calls

Menu Builder creates digital OEM specific menus for your dealership, to be used internally and customer facing when combined with our Online Appointment System. Always have updated and current menus for nearly any make and model. Completely customizable, from labor grids and pricing information to color scheme, Menu Builder brings a new era of consistency and performance to your dealership.

Consistent Touch Technology sends timely focused communications via email, SMS and phones calls, to ensure delivery of your business messaging “at the right time.” Keep customers engaged to better retain them for life.

Seamless online appointment booking experience, with factory based recommended service options. Flexible interface for customers, dealer branded website and call centers.

Create and reinforce loyalty with effortless rewards tracking. Automatically track and reward customer behavior, with the ability to see point balance 24/7 online.

A results-driven lost souls recovery program, designed to directly boost your service drive customer and department revenue. Our Customer Recovery is a customizable re-engagement program that reconnects your business with customers that haven’t returned for service in over eight months. Our experienced recovery experts place live phone calls and we follow up with precision digital marketing. Live reporting tracks every action and customer response, providing constant insight into the program’s success.

Prospect new customers from outside of your database, and reach them through emails and physical mailers. Reach an audience that you never could before. Lists are scrubbed against your DMS making sure they are all new customers.

Improve customer experience and handle more business. Our Live Business Development Center will answer and accommodate incoming calls, from scheduling appointments to routing calls. Never let a call go unanswered again. .

Leverage your existing customer data to identify and contact prime customers. Based on target parameters EquityMining filters your customer data management system to find old customers that are ready to buy again. Setup custom jobs to run continuously so you don’t miss any existing opportunities.

Sentiment Monitoring - We monitor the web, alert you to new comments or reviews, and help you respond, boosting your reputation across the web. Organic Review Generation - Automatically contact customers regarding their recent visit, quickly catching and managing negative sentiment before it hits the web. Reward and promote positive reviews for others to see.

SEM (Adwords, Yahoo!, Bing) Our search engine advertising service, puts your ads on top search engines like Google, Bing, and Yahoo!, along with dozens of local directories, so you reach more searchers than ever before. As a Google AdWords™ SMB Partner, we create high-quality campaigns that work for you. Our digital marketing experts and industry leading technology work together to optimize your campaign and bring you more customers.

Having a strong and consistent web presence is critical to your business’ success online. DigitalLeader is a professional service that builds your brand on search engines, social media sites, local directories, and review sites. Your dedicated Digital Marketing Manager works with you to regularly create articles and infographics, curate content related to your business, and publish it all to your blog and social media pages, helping you drive more traffic and engagement with your target audience.