As a salesperson I use texting now to work with customers and work deals more than ever. Sometimes this is the only way to get into a dialogue with some customers is through text. I also use video text messages a lot, especially if I don't close a deal on the first visit. I will send a personalized video text thanking my customer for stopping in and putting myself back in front of them. Texting is powerful, but I do agree all service and sales people need to be strong over the phone first, and know how to properly use this tool.