myKaarma
The First Step in the Coffin of MPIs [VIDEO]
Ujj Nath shares his vision of the fate of multi-point inspections in this short video blog.
RELATED: Tail Wags the Dog! Is the MPI in Danger of Being Exterminated?
Ujj Nath is the Founder and CEO of myKarma (www.mykaarma.com), the cloud-based conversational commerce software that’s revolutionizing the auto service industry. He has 25 years of experience as an entrepreneur and automotive industry executive.
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1 Comment
Chris Murray
Independant
I think you have a solution in search of a problem! The MPI is ubiquitous every way except one; the customer. Go ahead, stand right outside of your service department door, stop three random customers and ask the following:
1) Did you receive a complimentary Multi Point Inspection?
2) Was it reviewed with you?
3) Do you have a copy of it?
The answer will tell you the rest. It is not done at the vast majority of dealerships. The factories "digitized" or "IPadded" it and it is more of a joke now than ever before.
Until managers manage and Advisors advise no method, paper, digital or video will do anything to better a dealership's customer pay receipts.