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SERVICE1ONE ties all your fixed operation moving parts together into one, easy-to-use solution that completely revolutionizes the way business is done in the service drive and gives motorists the ultimate service experience from beginning to end. Centralize every component of the sales and service process to into one comprehensive, service-based view that provides insight into the technology that helps your shop run faster and smoother, brings in more customers, increases RO transactions, and upsell opportunities.
Online Service Scheduler
Give customers a dynamic, fast interface to shop for services and schedule appointments from anywhere at anytime.
▪ Consistently loads shop capacity
▪ Preselecting maintenance packages or repair needs saves time
▪ No account required; schedule appointments using customer information
The SERVICE1ONE technology eliminates the need for a traditional paper write-up process, optimizing the speed and efficiency of the service lane for both advisors and customers.
▪ Fast customer check-in using VIN scan or search
▪ Walkaround Inspection records damage using built-in camera
▪ Advisor word tracks help overcome owner objections to service
Our electronic, multi-point inspection process improves shop performance and consistency, ensuring every vehicle gets a multi-point inspection on every visit.
▪ Improves shop productivity through operational efficiency
▪ MPI forms include videos/photos, reducing the number of declined services
▪ Capture 100 percent of declined service repairs
The SERVICE1ONE Experience Training Program for service advisors and management gives an in-depth view of the SERVICE1ONE product suite and takes your team from the basics through advanced selling techniques, building brand loyalty.
▪ Convenient on-site training and consulting or online self-paced modules
▪ Integrated processes and word tracks embedded in the SERVICE1ONE tools
▪ Two-day workshop in Destin, Florida
A 360 view of how your customers shop, service and interact with you - Cut through the data and find opportunities. A unique combination of one on one relationship building and contact automation - creating profitable customer experiences. Whether you’re looking to increase shop traffic, find maintenance work, or improve your CSI and customer retention, DealerMine's Service CRM solution presents the right customers, at the right time, for the right reason.
Increase first-service appointments and monitor existing service appointments, automate confirmations, as well as manage no-shows, follow-ups, and your loaner car fleet all through DealerSockets Fixed Operations Service tool.
Rather than sending blanket email or direct mail communications, AutoPilot empowers dealerships to interact with customers during every significant milestone or event. Create profitable business opportunities and build customer retention through automated marketing campaigns without ever lifting a finger.
▪ Connect with customers through live calls, text, video, email, direct mail and IVR calls
▪ Customizable KPIs and event triggers
▪ Flexible, and easily updates dealership processes
▪ Collect better customer information and data, including identifying customers likely to defect
▪ Full integration with SERVICE1ONE automates the complete ownership journey and experience
▪ Measure campaign effectiveness through advanced analytics, trend analysis, and comparison data
Advantage txt. is a texting solution speci cally designed for automotive dealerships and their staff - service advisors, sales people and the BDC. Each employee has access to a mobile, tablet or desktop cloud based texting solution assuring proper rules and interactions are carried out when texting. Certi ed integration with the dealership’s DMS allows for seamless process integration in attaining written consent prior to texting a client.
Improving CSI, retention and communications.
Exceeding customer expectations.
The only 100% FCC TCPA compliant automotive texting solution.
Our texting is certified & integrated with the DMS.
Customer Lifecycle Marketing Developed Specifically so Dealerships get Results.
As the driving component in a solid automotive marketing strategy, the Customer Journey is the first step in bringing in new customers and keeping the customers you have coming back.
This strategy was not developed overnight. The Customer Journey is built on over 20 years of automotive advertising and direct marketing experience in the automotive industry, the latest technology and the best data management and reporting platform available - Red Rocket Technologies.
We focus on 4 main conversion points…
1) Bringing new business into your dealership,
2) Bringing new customers in for service,
3) Keeping customers coming in for regular service visits, and
4) Selling to your customers when they’re ready to buy a new car.
The Customer Journey Includes...
- Multi-Channel Marketing: direct mail, email, voice broadcast, text messaging, and live calls,
- Real time reporting, dashboard metrics, and power maps,
Grow Fixed Operations revenue with Dealertrack Service Pro, the powerful new electronic multi-point inspection tool and shop optimization software. Service Pro facilitates thorough, electronic multi-point inspections with a guided process that seamlessly communicates with your DMS.
he Advisor Dashboard takes customer experience on the service drive to a whole new level. By integrating VIN-specific content, your dealership is able to deliver a consistent and professional service drive process that is proven to drive additional sales, customer satisfaction and retention. The tool is also available as a tablet-ready solution that will complement your existing service write-up process and DMS. The system provides easy-to-review reports and helps eliminate missed revenue opportunities. Using this approach, you will build trust and loyalty with customers and drive your long-term service retention.
Mobile Payments are a sweeping trend across all industries and now Kaarma is delivering the convenience to the Franchised Dealership World. And just like everything else we do… it’s easy for your customers.