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SERVICE1ONE ties all your fixed operation moving parts together into one, easy-to-use solution that completely revolutionizes the way business is done in the service drive and gives motorists the ultimate service experience from beginning to end. Centralize every component of the sales and service process to into one comprehensive, service-based view that provides insight into the technology that helps your shop run faster and smoother, brings in more customers, increases RO transactions, and upsell opportunities.
Online Service Scheduler
Give customers a dynamic, fast interface to shop for services and schedule appointments from anywhere at anytime.
▪ Consistently loads shop capacity
▪ Preselecting maintenance packages or repair needs saves time
▪ No account required; schedule appointments using customer information
The SERVICE1ONE technology eliminates the need for a traditional paper write-up process, optimizing the speed and efficiency of the service lane for both advisors and customers.
▪ Fast customer check-in using VIN scan or search
▪ Walkaround Inspection records damage using built-in camera
▪ Advisor word tracks help overcome owner objections to service
Our electronic, multi-point inspection process improves shop performance and consistency, ensuring every vehicle gets a multi-point inspection on every visit.
▪ Improves shop productivity through operational efficiency
▪ MPI forms include videos/photos, reducing the number of declined services
▪ Capture 100 percent of declined service repairs
The SERVICE1ONE Experience Training Program for service advisors and management gives an in-depth view of the SERVICE1ONE product suite and takes your team from the basics through advanced selling techniques, building brand loyalty.
▪ Convenient on-site training and consulting or online self-paced modules
▪ Integrated processes and word tracks embedded in the SERVICE1ONE tools
▪ Two-day workshop in Destin, Florida
Better Than Your Average MPI
The electronic inspection system has been the standard for a long time, but it’s time for a system that can do more than just inspections. Multi-Point is a full-service command center that gives you control over your entire shop by offering seamless communication tools to keep your service team on the same page, as well as innovative features like parts inventory integration and a self-learning service pricing guide.
Multi-Point drives shop-wide efficiency and generates consistent, reliable results for every customer. Build estimates automatically, manage your workflow and support motorist communication all within Multi-Point.
Increase first-service appointments and monitor existing service appointments, automate confirmations, as well as manage no-shows, follow-ups, and your loaner car fleet all through DealerSockets Fixed Operations Service tool.
Customer Lifecycle Marketing Developed Specifically so Dealerships get Results.
As the driving component in a solid automotive marketing strategy, the Customer Journey is the first step in bringing in new customers and keeping the customers you have coming back.
This strategy was not developed overnight. The Customer Journey is built on over 20 years of automotive advertising and direct marketing experience in the automotive industry, the latest technology and the best data management and reporting platform available - Red Rocket Technologies.
We focus on 4 main conversion points…
1) Bringing new business into your dealership,
2) Bringing new customers in for service,
3) Keeping customers coming in for regular service visits, and
4) Selling to your customers when they’re ready to buy a new car.
The Customer Journey Includes...
- Multi-Channel Marketing: direct mail, email, voice broadcast, text messaging, and live calls,
- Real time reporting, dashboard metrics, and power maps,
Rather than sending blanket email or direct mail communications, AutoPilot empowers dealerships to interact with customers during every significant milestone or event. Create profitable business opportunities and build customer retention through automated marketing campaigns without ever lifting a finger.
▪ Connect with customers through live calls, text, video, email, direct mail and IVR calls
▪ Customizable KPIs and event triggers
▪ Flexible, and easily updates dealership processes
▪ Collect better customer information and data, including identifying customers likely to defect
▪ Full integration with SERVICE1ONE automates the complete ownership journey and experience
▪ Measure campaign effectiveness through advanced analytics, trend analysis, and comparison data
A 360 view of how your customers shop, service and interact with you - Cut through the data and find opportunities. A unique combination of one on one relationship building and contact automation - creating profitable customer experiences. Whether you’re looking to increase shop traffic, find maintenance work, or improve your CSI and customer retention, DealerMine's Service CRM solution presents the right customers, at the right time, for the right reason.
CDK Service is a single Service workflow tool — from online appointments through service write-up to vehicle inspection – to boost your productivity and make more money. Gone are the days of relying on one vendor for appointments, another for reception, and yet another for mobile walk around and technician inspections.
he Advisor Dashboard takes customer experience on the service drive to a whole new level. By integrating VIN-specific content, your dealership is able to deliver a consistent and professional service drive process that is proven to drive additional sales, customer satisfaction and retention. The tool is also available as a tablet-ready solution that will complement your existing service write-up process and DMS. The system provides easy-to-review reports and helps eliminate missed revenue opportunities. Using this approach, you will build trust and loyalty with customers and drive your long-term service retention.