Our flagship service, the Service BDC is one of the most important departments in your dealership and we have the numbers to prove it! Service Departments sell "hours" at a 75% gross margin and customer retention is crucial for long term growth, so having a high-performance, KPI driven Service BDC is mandatory. It's virtually impossible to ask your ASMs to field these phone calls AND provide an exceptional experience to those guests in the service drive.

ADP TotalSource offers HR management and regular control over how you can manage your employees.

There is only one reason an organization would consider shutting down a BDC…the expense has outpaced the profitability. BDC’s are meant to be a profit center for a dealer but regrettably most flounder or worse yet, become an additional expense. Before you shut it down and waste your investment, give the BDC Experts 90 days.

20 Group and in dealership Consulting

Applied Concepts is the Auto Industry’s Authority for Automotive Phone Skills Training and Development!

The Dealer-FX Service Scheduling solution gives customers an efficient method of scheduling service and identifying their vehicle’s maintenance requirements from the convenience of their computer or mobile device. The Appointment Ledger gives your service team a simple solution to manage and track all incoming appointments from multiple sources (website, BDC and service drive) and tracks customers throughout their service lifecycle.

Whether you’re just starting out, doing well but want to do better, or at the top of your game but want to see how you can climb….we can help. Please let us know your vision and goals for your dealership. We’ll craft a customized plan to help you reach them.