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Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback
▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Strolid's Omni channel approach will handle all or support your current BDC operation. Staffed by Automotive people and trained by Automotive trainers. We have a proven track record of success. We specialize in personalized engagement. No bot's or foreign call centers
Autofusion’s full service call center ensures every lead is treated the same way every time. Always professional and friendly, our group of automotive industry agents compels buyers to shop at your dealership. With proper care and effective management of leads, proactive scripting provides viable information to improve close ratios and get appointments scheduled.
Crossroads Encore: Where Retention meets ROI
ENCORE offers a Concierge-class, data driven solution to keep your current customers engaged after the initial point of sale. Our proprietary data solution produces daily marketing and outbound campaigns for you to retain clients for life.
Whether it’s a regularly scheduled oil change, next service appointment, or major service, or a myriad of other contexts, ENCORE will find all your current opportunities that are NOT being reached and engage them. Encore will identify, target, and convert these opportunities into RO’s using a tailored plan to compliment (not complicate) your existing people and process.
As a Crossroads Partner you will have an advantage with your Crossroads Concierge team- our virtual staff to fill gaps and make calls.
The best part is we measure results (RO's and GP$), report on where we are driving the business and where the next opportunities are. It's a program that's focused and builds momentum.
Contact us to
Guaranteed sale appointment program that drives every legitimate prospect in the market to one dealer franchise exclusive. We do this by having a one on one conversation to ensure the highest ROI result.
www.highspeedleads.com 512-751-8288 HighSpeed Leads is a small, friendly, Austin TX based teleservices company that only works in the auto industry. UPsFinder is a great service where we call the prospects your salespeople don't have the time or desire to call. Your UPs may have been web site, showroom or third-party leads. Your dealership has already spent a HUGE amount of money on TV, radio, print, SEO, SEM, Social Media, etc. to get these leads - why not reach out to them TWO more times and ask if they are still looking? We'll ask if they're still looking for a new or pre-owned vehicle, when they're planning on buying (-30, 60, 90+ days), and when the best time to contact them is, then report that proprietary info to you ASAP! Just $1 per record - just $100 for up to 200 calls - no minimum and no long-term contracts. Calculate your ROI and call today!
Improve customer experience and handle more business. Our Live Business Development Center will answer and accommodate incoming calls, from scheduling appointments to routing calls. Never let a call go unanswered again. .
DealerMine's BDC is a fresh take on the traditional outsourced BDC model. They deliver customized, 1-to-1 service focused on meeting the demands of your management team. They provide stability and a commitment to an exceptional user experience that is unmatched in the marketplace.