Pros: ILM is great, technology behind it is good.
Cons: Customer service isnt reliable or consistent. They have a high turn over rate, or at least that is how is seems because our rep keeps changing and it makes everything a lot harder.
Pros: Easy to use, very user friendly. Easy to see all of customers information.
Pros: Easy to use because its so user friendly, and is easy to see customer info.
Pros: Helps me keep organized. Great customer service.
Pros: Easy to use and great Customer Support!
Pros: Helps us organize all of our solid leads. Great product all the way around.
Pros: This is a great program, we have had a lot of success with it. There are many features to use, email is especially good.
Cons: Because there are so many options, it can be a bit overwhelming and difficult to use.
Pros: Easy to use! Easily supports multiple dealers (our BDC supports 5 rooftops) Fantastic support!
Pros: I feel like I have a master's degree in VinSolutions. I have been an admin user for 6 years and I have really become one with the software. It is a massive utility if you need it to be. I get my ideas going and come up with new strategies in VinSolutions every day. It is a simple follow up process and database if you need be. Not a lot of bugs. Whenever I think it's lacking a feature, they are in the process of implementing it. Customer service is always available and helpful, hardly ever leaves me with "No." for an answer. Comprehensive package is really a great value - covers marketing, campaigns, customer retention, internet lead follow up, follow up, desking, service leads, reporting, inventory management and everything. The VinCamera is brilliant and the most efficient and simple piece of technology I have seen in the industry. They provide free training for the entire dealership at introduction and at major updates or when your staff needs help. It truly helps me stay in touch with all my sales reps with all of their customers to stay on top of follow up. Mobile App has improved leaps & bounds over the years with impressive features.
Cons: Wish you could add inventory from mobile app by scanning VIN and then add multiple photos (a la vAuto) - But I will say the VinCamera is still really fast and easy for inventory managers.
Pros: This is the best ILM I have used in 15 years of managing Internet Sales. I've used many others and they all have flaws. I really have nothing but good things to say about Vin.
Cons: Email templates could use some design improvements. Very basic.
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