Moving Beyond Facebook has become a mission for We Are BDC on helping dealers obtain an even greater understanding of Automotive Social Networking and Reputation Management. Real-Time interactions are one of the key elements in making profits through any social networking community that is implemented into your Digital Marketing routine. I have published articles in the past, that have talked about Processes and Procedures that are created around the current culture of your store, the online behavior of your guest and the message you want your customers to receive. Multi-Channel Interactions offers an opportunity for the dealer to implement and/or correct the team’s ability to connect with your guest through all available channels.