Outbound Call Recording allows you to capture basic outbound call data such as the user placing the call, who they called, and the time, date and duration of the call. The ability to record outbound calls is an important tool used in call tracking management. It allows customers to utilize their outbound call efforts the same way they manage their inbound call efforts. The ability to see how your employees handle their outbound calls is just as critical as how they handle their inbound calls.