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From: Jared Hamilton
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Will Michaelson

Will Michaelson Sales Associate

Exclusive Blog Posts

What 89% of salespeople are failing to do...

What 89% of salespeople are failing to do...

  According to Dale Carnegie only 11% of salespeople ask for referrals. We all know how valuable referrals are but when it comes time to ask for a …

Why Your Online Shoppers Don’t Take the Bait

Why Your Online Shoppers Don’t Take the Bait

You think you’re dangling an enticing lure in front of your customers’ eyes. You plan to set the hook and reel them in. But what you don&rs…

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Customer Partnerships Create a Better Future for Both Parties

I wanted to post an article, in regards to the partnerships we develop. Paul Long wrote this a while ago, and I wanted to get the opinions of the DS community. 

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 Customer Partnerships Create a Better Future for Both Parties

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Ok, we admit, the subject line is a bit high-minded. And that's not a bit surprising considering the source of it is Dr. Emmett Murphy, New York Times best-selling author of 
"Leading on the Edge of Chaos: The 10 Critical Elements for Success ...." 

We get the main point though: the customer is the foundation of your organization's success.

Given today's environment of rapid, unpredictable, constant and chaotic change, "no force is more grounding and stabilizing than a partnership with customers." (again Dr. Murphy)

 

Creating a partnership with customers can help your organization maintain the focus you need to make good decisions and harness the power and commitment you need to weather these tough and volatile times. 


We all know by now the process of creating customer partnerships is more than merely "putting customers first", or finding solutions to problems, or "dedicating your staff to excellence." It’s more sophisticated than that.

 

Is your relationship with your customers a 'partnership'? Why? Why not? Sound off in the comments below.

 

Will

 

 

Will Michaelson

Sales Associate

re:member group

Phone: 952.224.8002

email: will@remembergroup.com

www.remembergroup.com

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