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Xtime

Xtime

Service Pro

 Rate Product
Star Rating Distribution:
3
3
0
0
1
Rating by Job Title:

Contact Info

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About the Product

Grow Fixed Operations revenue with Dealertrack Service Pro, the powerful new electronic multi-point inspection tool and shop optimization software. Service Pro facilitates thorough, electronic multi-point inspections with a guided process that seamlessly communicates with your DMS.

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Product Summary

Star Rating Distribution:
3
3
0
0
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Love the classic product
Reviewed by Service Manager April 11th
Recommended: YES
✅ Verified Rating

Pros: I love the old classic product the best. We went back to it

Cons: Did NOT like the new xtime. It was not user friendly or easy to learn.

Love it, would love it more if geared for the shop
Reviewed by Service Manager March 8th
Recommended: YES
✅ Verified Rating

Pros: I really love this scheduling tool.

Cons: I would like it if they had a module that was geared more for shop scheduling instead of sales. More for the technician.

Not hard to use
Reviewed by an Internet Salesperson February 28th
Recommended: YES
✅ Verified Rating

Pros: I was recently in sales and just moved to the service dept. and this system was easy to learn and very easy to maneuver

Cons:

Great Product!
Reviewed by BDC Manager Sep 1, 2017
Recommended: YES
✅ Verified Rating

Pros: The customer service is pretty good and the product itself is good overall.

Cons:

EASY TO USE
Reviewed by a Service Manager Jun 29, 2017
Recommended: YES
✅ Verified Rating

Pros: POINT AND CLICK CUSTOMER SERVICE VERY GOOD

Cons: TEXTING SERVICE NOT VERY GOOD. SYSTEM CANNOT DO MUCH

Easy to use
Reviewed by a Service Manager May 3, 2017
Recommended: YES
✅ Verified Rating

Pros: This service scheduler is easy to use and work with, it is very straightforward and required no real effort! Keeps us organized.

Cons: None

Terrible experience!
Reviewed by a Service Manager Mar 22, 2017
Recommended: NO
✅ Verified Rating

Pros: None

Cons: Well let me start at the beginning, I was originally looking from service advisor digital write up system and came across this one. During the demo I was shown everything it could do and I was very impressed and was told to get the check in system I would need to have service pro which is basically like shopwatch. At the time I thought it was more than worth it. I was wrong! They came and installed the system 3 months later in July and I was all ready (I spent $3000 on the required iPads needed for check in) but surprise check in wasn't available yet so I would have to wait a couple of months. Okay I guess. Well February rolls around and after monpths of no communication and not one returned call we decided to scrap the entire system. Now here's the kicker, they've been charging us for the check in all along. Just stay away from this system. You!l be better off!


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