Pros: Cost effective solution to enhance our BDC operations. Greg and his team are very professional and worked with us to launch many campaigns.

Cons:

Pros: - Very professional - Quick escalation to management if necessary - Adept at using CRM / Xtime - Very keen phone skills - actually upsell while setting appointments - GREAT price point - Don't have to worry about training/ turnover of BDC staff which is a constant headache - Very cost efficient compared to having full time employees performing same task - CSI target achieved every quarter we have been using them

Cons: - Do have phone drop issues from time to time when transferring to the call center - Some old school customers (very small percentage) complain about the specialists being located in the physical building -There can sometimes be a little wait time for customers to reach an agent

Pros: Professional and thorough. Always courteous and eager to help. They have been a great addition to our business!

Cons: Just set up your parameters and expectations and they will be eager to comply.

Pros: Awesome team Positive modern era approach Great word tracks

Cons:

Pros: They provide outstanding service, treat your customers like you would and their communication with the dealer is fantastic.

Cons: They are offsite