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Jared Hamilton
From: Jared Hamilton
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Bart Wilson

Bart Wilson Director of Operations, Media

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WEBINAR RECORDING - How to Build a Winning Employee Acquisition Strategy

WEBINAR RECORDING - How to Build a Winning Employee Acquisition Strategy

  If there is a constant in dealerships today, it is that they need to acquire and retain high-quality employees. In this webinar, we will p…

Marketing Strategies That Worked For Our Dealership Clients

Marketing Strategies That Worked For Our Dealership Clients

In the past fifteen years, dealerships have moved an incredibly large chunk of their marketing budgets from offline to online channels. Any search rela…

3 Reasons Satisfied Customers Still Don’t Return for Service

3 Reasons Satisfied Customers Still Don’t Return for Service

Yes, CSI is important — and no doubt an effective measure of the level of engagement a dealership maintains with its customers — but satisfaction is no…

No Response?

No Response?

I am not sure what’s worse the customer reading an email and not responding or not reading your specially written email at all!  A no respons…

Top Reasons You Should Extend Your Hours

Top Reasons You Should Extend Your Hours

There are a lot of costs associated with extending hours. However, with fixed-ops being the dealer's life line and main money maker, it seems like…

How to Follow Up Without Being Annoying

In this video we discuss following up with an unsold guest and give you some tips to professionally follow up without being a pest.
Leeann Miller

Great tips! I feel if we put a little more thought into each call it will result in more sales for sure

R. J. James

Great Tips!  Likewise, when training on Following-Up, I suggest that each call, e-mail, or text have some information that is an ADDED VALUE to the Customer (i.e., New Inventory, New Pricing, New Incentives, Model of interest just received an Award, We need your Trade, Additional Customers interested in this vehicle, etc).

Also, for Sold Customers, I suggest Call #1 (1-2 Days) be about the Customer's Personal Settings (Phone, Audio, Climate Control, etc);  Call #2 (1 Week) be about Driving Experience; Call #3 (2 Weeks) be about Like and Dislikes; Call #4 (1 Month) Referrals.

Chris K Leslie

LOve it man! 

Derrick Woolfson

Great video!! Part of the reason the calls are stale has to do with dealers outdated work-flows. Instead, as you mentioned, having something new to say! If they have asked a question, answer it! Otherwise, you will continue to get the same response from the customer again, and again: "yeah, I am not in the market right now. If anything changes, I will let you know. But in the meantime, can you please stop calling me every other day." 

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