RedCap Technologies, LLC ("RedCap"), a Solera Holdings, Inc. company, launched its courtesy shuttle alternative for its OEM/Dealership partners, following the successful integration of Lyft rideshare services into RedCap's transportation platform.
The new offering leverages RedCap's existing mobility solutions and taps into Lyft's Concierge API platform to deliver a seamless and convenient experience for both dealers and customers. Any user can request OnDemand Shuttle rides, powered by the Lyft network, for service pick up, drop off and Roadside Assistance. Dealers no longer have to support shuttle operations and can rely on a scalable service for any in-store customer.
Shuttle OnDemand provides numerous benefits to dealers: a cost-effective alternative to loaners and customer waiting, fully white labeled for the dealership; it reduces or removes the dealer's liability and expense of running their own shuttles; it improves customer experience; and increases service spend. In addition, dealers can distribute credits for customers to use Shuttle OnDemand for extended periods of time should they require the customer's car for additional services. Dealerships can also save a great deal on managing expensive loaner fleets.
For those who prefer not to visit a dealership at all, the RedCap transportation platform supports concierge pick-up and delivery of vehicles, which reduces the entire customer time investment for service to roughly 15 minutes.
Not only is this a pleasant experience for the customer at an otherwise inconvenient time but leveraging this type of mobility allows dealers significant flexibility and can save the dealer nearly $3,000 per shuttle while not being disruptive to normal sales and service operations. The availability of DMS integration allows the dealer to measure specific Repair Order attribution as well as capture valuable customer feedback through a proprietary survey platform.
"Traditional courtesy transportation options have been less than efficient for both the dealer and customer," says David Zwick, Managing Director of RedCap Technologies. "The importance of giving customers choice of how they want to do business with you is paramount and having this more convenient and timely option is what customers now expect."
RedCap Technologies has emerged as a modern solution provider to support the changing winds of customer expectations and engagement for vehicle sales and service. As consumers become more accustomed to bespoke experiences and instant services á la Amazon, dealerships are responding with service offerings like RedCap that are customizable and seamless in order to drive better customer satisfaction and retention.
RedCap is a category creator of automotive retailer mobility and logistics. RedCap's platform allows OEMs and dealers to provide rich experiences to their service and sales customers and greatly improve a dealership's overall vehicle and customer logistics operations. RedCap is a nationwide provider with tiered solutions servicing all brands. Customers, dealers and OEMs can use RedCap's easy to use white labeled, DMS integrated software or interface with existing applications using the RedCap API.
About Solera Holdings, Inc.
Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, trucks, homes and identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in nearly 90 countries. For more information, please visit solera.com.
SOURCE RedCap Technologies, LLC