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Jared Hamilton
From: Jared Hamilton
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Bart Wilson

Bart Wilson Director of Operations, Media

Exclusive Blog Posts

Do You Really Have an Onboarding Process? You Need One Now.

Do You Really Have an Onboarding Process? You Need One Now.

Having an onboarding program for any of the positions within your dealership can not only save hundreds of thousands of dollars. It can also significantly …

3 Essential Things Every Dealership Needs

3 Essential Things Every Dealership Needs

  CRM’s have become so cumbersome to use that people avoid them. Eliminating manual entry into the CRM will create a better relations…

Facebook and Google My Business Posts

Facebook and Google My Business Posts

    If you are already putting posts on Facebook then you need to also put them on Google My Business. You already have the content…

A 5 Step Plan to Improve the People in Your Dealership

A 5 Step Plan to Improve the People in Your Dealership

Developing and improving the people in the dealership is the best way to get a solid ROI. Employees will work harder when they are cared for. Making the wo…

3 Key Metrics for Measuring the Inbound Phone Experience

3 Key Metrics for Measuring the Inbound Phone Experience

Call tracking and analytics firm, CallSource, recently released their first Inbound Phone Experience Study. The goal was to determine the impact on custome…

The Basics of Career Mapping

What are the basics of mapping career plans for your employees? Here are a few suggestions to get you started.
Ian Coburn

Really good stuff. So often overlooked and necessary for hiring younger staff--they demand it! Also suggest:

1) Create and give training content to identified staff before you have an opening in the role you see them potentially going to, so that they already have been trained for at least some of that role's requirements.

2) Identify personality strengths and weaknesses on your team as part of this process. Have some real tech savvy people on your parts desk but lack some people skills? Look for those skills. A balanced team where staff complement each other well is important; too much of certain skills can lead to holes elsewhere.

Thanks for posting!

R. J. James

Great Tip on People Development and Succession Planning! 

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