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Blueprint, Inc

ServiceMastery

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About the Product

Our flagship service, the Service BDC is one of the most important departments in your dealership and we have the numbers to prove it! With inbound service calls at a record high in 2018, it's virtually impossible to ask your ASMs to field these phone calls AND provide an exceptional experience to those guests in the service drive. That's where we can help. If you're looking to drive Customer Pay repair order counts, create an even flow to your service drive traffic and provide your service clients with an exceptional experience, then ServiceMastery is the answer. A complete service for those looking to implement a Service BDC or for those looking to improve the performance of their current Service BDC. Call us today to inquire about our Service BDC Audit. We measure more than 60 key metrics in order to uncover your current strengths, weaknesses, and areas of opportunity. www.ultimatebdc.com 877.925.2583

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Last edited by Kolbe Meier on Dec 19, 2018

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Product Summary

Star Rating Distribution:
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2
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0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Good start-up, front load heavy.
Reviewed by Fixed Ops Director February 26th
Recommended: YES
✅ Verified Rating

Pros: It is a good addition for us. Not difficult to learn. Good start-up.

Cons: They charge most of the fees the first 6 months, they should spread it out through the first year.

They did everything I asked and more!
Reviewed by Fixed Ops Director February 26th
Recommended: YES
✅ Verified Rating

Pros: Install was smooth, easy to use and apply. Support is great!

Cons:

It's ok but too concentrated on micro managing.
Reviewed by Internet Director February 25th
Recommended: YES
✅ Verified Rating

Pros: They focus on over-staffing and reporting when I want to focus on training and word tracks.

Cons: I found some of the trainers rude, also all the reporting does not benefit us or make us productive and profitable.

Well organized and good service product.
Reviewed by Owner January 29th
Recommended: YES
✅ Verified Rating

Pros: We use it for service tracking, shop load, SCI and marketing. It's a quality product, not cheap but definitely quality.

Cons:

Super service tracking platform.
Reviewed by General Manager January 28th
Recommended: YES
✅ Verified Rating

Pros: Extremely process driven. Everything is documented, reports on incoming and outgoing calls, performance of BDC reps, show rate, etc. An asset for us.

Cons:

Hands on support, great reporting.
Reviewed by Fixed Ops Director January 28th
Recommended: YES
✅ Verified Rating

Pros: Can't say enough about this product. For service BDC and service in general it really helps keep track and frees up the advisors.

Cons:

Great for busy service department.
Reviewed by Service Manager January 28th
Recommended: YES
✅ Verified Rating

Pros: This has been a great addition to free up service people, the service BDC helps things go a lot smoother with this platform.

Cons:

Support and set up was really good! Impressive.
Reviewed by Service Manager January 28th
Recommended: YES
✅ Verified Rating

Pros: Reports are in real time, very helpful, tells me where my shop is at. A few growing pains with the BDC (started our first service BDC, but running smooth and a great addition to service!

Cons:

I am a big fan. Service runs smoother.
Reviewed by Service Manager January 28th
Recommended: YES
✅ Verified Rating

Pros: The reports are great, frees up the advisors. The process for service BDC is a lot more productive.

Cons:

Provides insight
Reviewed by a BDC Manager Dec 18, 2018
Recommended: YES
✅ Verified Rating

Pros: Blueprint, Inc is an organization that assists in building the foundation to create, develop, and run a functional Call Center. The tools that are made available help to create a manageable environment that enhance the overall business performance using a customer centric approach.

Cons:


Contact Info

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Blueprint, Inc Products

ServiceMastery
100% Recommended    Recom'd 12 Ratings

Training & Consulting Products

100%  Recommended Recom'd 2 Ratings
100%  Recommended Recom'd 12 Ratings
100%  Recommended Recom'd 5 Ratings
100%  Recommended Recom'd 5 Ratings
Company: NADA

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