Pros: It is a good addition for us. Not difficult to learn. Good start-up.
Cons: They charge most of the fees the first 6 months, they should spread it out through the first year.
Pros: Install was smooth, easy to use and apply. Support is great!
Cons:
Pros: They focus on over-staffing and reporting when I want to focus on training and word tracks.
Cons: I found some of the trainers rude, also all the reporting does not benefit us or make us productive and profitable.
Pros: We use it for service tracking, shop load, SCI and marketing. It's a quality product, not cheap but definitely quality.
Cons:
Pros: Extremely process driven. Everything is documented, reports on incoming and outgoing calls, performance of BDC reps, show rate, etc. An asset for us.
Cons:
Pros: Can't say enough about this product. For service BDC and service in general it really helps keep track and frees up the advisors.
Cons:
Pros: This has been a great addition to free up service people, the service BDC helps things go a lot smoother with this platform.
Cons:
Pros: Reports are in real time, very helpful, tells me where my shop is at. A few growing pains with the BDC (started our first service BDC, but running smooth and a great addition to service!
Cons:
Pros: The reports are great, frees up the advisors. The process for service BDC is a lot more productive.
Cons:
Pros: Blueprint, Inc is an organization that assists in building the foundation to create, develop, and run a functional Call Center. The tools that are made available help to create a manageable environment that enhance the overall business performance using a customer centric approach.
Cons:
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