Braango is next-generation unified communications and customer engagement platform for businesses, dealerships and franchises. It bridges SMS/MMS and Voice calls to multiple representatives within the business. It is designed for both inbound and outbound sales campaigns, customer service applications and much more.
With built-in features such as multi-location support, multi-department support, CRM integration, Lead Grabber Mode and Lead Assign Mode, businesses will always be connected 24×7 with their customers.
Some advanced features such as Supervisor Mode and Regional Connect ensure that correct representative is addressing the needs of the customer with proper supervision in the background.