"Good words are worth much, and cost little." -George Herbert

• Improve instead of change 
• Partners instead of employees 
• Clients instead of customers 
• Make it a great day! instead of Have a great day!
• I will instead of I’ll try
• Extended Service Contract instead of Warranty 
• Financial Services Manager instead of Business Manager 
• Thank you instead of Thanks 
• Even better instead of better 
• We instead of I 
• Yes instead of yeah 
• Must do instead of should do 

Sometimes the seemingly smallest improvements can have the biggest impacts.

 Improve your language and you’ll improve your experience with your Partners and Clients!