Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Callbright

Callbright

Inbound Lead Tracker

 Rate Product
Star Rating Distribution:
1
1
1
0
1
Rating by Job Title:

Contact Info

phone Not Available
explore Not Available
Do you work for Callbright? Claim your company page now!

About the Product

Knowing who called you, how they found you, and why they called has become a basic ingredient to fully satisfy your customers and grow your business. Callbright's call tracking solutions give you the tools and information you need to take your telephone and advertising operations to a new level.

expand_more read more expand_more expand_less read less expand_less
Last edited by Bart Wilson on October 13th

Do you work for Callbright? Claim your page now!

Product Summary

Star Rating Distribution:
1
1
1
0
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Horrible Customer Service
Reviewed by an Owner April 6th
Recommended: NO
✅ Verified Rating

Pros: None

Cons: Long pauses between customer and sales person responses made it difficult to communicate during recorded phone calls. Also it took over 30 days to attempt to use our local number with their system. After 30 days we found out we couldn't use our local telephone number for call monitoring. Since we didn't cancel within 30 days they're making us pay for the 6 month contract that was in the fine print.

Dealer Rating
Reviewed by a Dealer Professional Dec 11, 2014
Recommended: YES
✅ Verified Rating

Pros: Great product to use for critiquing not just sales staff, but entire dealership on phone skills.

Cons: Something that could be improved is...

Dealer Rating
Reviewed by a Marketing Director Dec 11, 2014
Recommended: YES
✅ Verified Rating

Pros: Overall very good tool. Reporting is good. Listening to call is easy through Contact Management 2.0 (Reynolds CRM).

Cons: I'd like to have the CallBright reports integrated in Contact Management.

Dealer Rating
Reviewed by a Group Executive Dec 3, 2014
Recommended: YES
✅ Verified Rating

Pros: Very simple and straght forward to use

Cons: Something that could be improved is...

Dealer Rating
Reviewed by a Dealer Professional Oct 14, 2014
Recommended: YES
✅ Verified Rating

Pros: This company is very organized with how the calls are done

Cons: Not all calls populate in the system

Dealer Rating
Reviewed by a BDC Manager Dec 5, 2013
Recommended: YES
✅ Verified Rating

Pros: I love the CRM integration and my rep is very responsive.

Cons: I would love unlimited minutes and more numbers.

Dealer Rating
Reviewed by an Internet Director Jan 1, 2012
Recommended: YES
✅ Verified Rating

Pros: Great if you need to take calls and add them to CRM

Cons: Our own failt, but we coul use more training on drill down calls

Dealer Rating
Reviewed by an Internet Director Dec 30, 2011
Recommended: YES
✅ Verified Rating

Pros: Backend tool was easy to use

Cons: Didn't always get all the information

Dealer Rating
Reviewed by an Internet Director Dec 22, 2011
Recommended: YES
✅ Verified Rating

Pros: easy call reporting

Cons: ease of integration to CRM

Dealer Rating
Reviewed by a Sales Manager Dec 19, 2011
Recommended: YES
✅ Verified Rating

Pros: easy to use and understand system

Cons: not sure of any at this time


Contact Info

phone Not Available
explore Not Available
Do you work for Callbright? Claim your company page now!

Learn to Shop

Buyer’s Guide DrivingSales Buyer’s Guides

Learn tips and tricks for finding the right vendor products for your store.

Callbright Products

Inbound Lead Tracker
75% Recommended    Recom'd 4 Ratings
Category: Call Management

Call Management Products

100%  Recommended Recom'd 34 Ratings
Company: CallSource
0%  Recommended Recom'd 0 Ratings
Company: DMEautomotive
100%  Recommended Recom'd 9 Ratings
100%  Recommended Recom'd 6 Ratings
Company: 800response

 Unlock all of the community & features  Join Now