Callbright

Pros:

Cons: It's a Reynolds product and it's terrible.

Pros: None

Cons: Long pauses between customer and sales person responses made it difficult to communicate during recorded phone calls. Also it took over 30 days to attempt to use our local number with their system. After 30 days we found out we couldn't use our local telephone number for call monitoring. Since we didn't cancel within 30 days they're making us pay for the 6 month contract that was in the fine print.

Pros: Great product to use for critiquing not just sales staff, but entire dealership on phone skills.

Cons: Something that could be improved is...

Pros: Overall very good tool. Reporting is good. Listening to call is easy through Contact Management 2.0 (Reynolds CRM).

Cons: I'd like to have the CallBright reports integrated in Contact Management.

Pros: Very simple and straght forward to use

Cons: Something that could be improved is...

Pros: This company is very organized with how the calls are done

Cons: Not all calls populate in the system

Pros: I love the CRM integration and my rep is very responsive.

Cons: I would love unlimited minutes and more numbers.

Pros: Great if you need to take calls and add them to CRM

Cons: Our own failt, but we coul use more training on drill down calls

Pros: Backend tool was easy to use

Cons: Didn't always get all the information

Pros: easy call reporting

Cons: ease of integration to CRM