Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Chris K Leslie

Chris K Leslie Marketing

Exclusive Blog Posts

Rock’s Rants: No Respect

Rock’s Rants: No Respect

It’s no secret there’s a big service technician shortage, but do you know why? It’s not because young people aren’t interested in b…

3 Pillars to Build Your Facebook Ads: Variety, Audience, Inventory

3 Pillars to Build Your Facebook Ads: Variety, Audience, Inventory

Each month, most American consumers aren’t in the market to purchase a vehicle. When they do enter the market, their journey is dominated by a va…

Manager vs. Mentor

Manager vs. Mentor

    We sat down with Clint Pulver at DSES 2019 to ask him the difference between a manager and a mentor. There is always a mentor w…

Are We the Cause for Removed Managers?

Are We the Cause for Removed Managers?

One of the keynote speakers for DSES 19, Clint Pulver spoke in detail about the types of managers we encounter. One of those managers is the “re…

Customer Lifetime Value

Customer Lifetime Value

  We sat down with Jon Rossman at DSES to see what he thinks about the challenges facing automotive today. Companies need to be looking to …

Are You Paying For Out of Market Clicks?

I first have to give a shout out to my buddy Jason Stum who helped me identify a leak in our adwords budget.

Once I started to dig in a bit more, I was able to uncover and recover a pretty hefty refund from our agency partner.

 

In this post I am going to show you how I built some customized reports in Google Analytics that drill down in to device types, regions, user domains and why it’s important to look at this stuff.

Tweet: Are You Paying For Out of Market Clicks? Read my latest post on @drivingsales; #automotive - http://ctt.ec/5cvXf+

You first want to start by loggin into your Google Anaytics account and make sure you are looking at the main homepage there.

Then, you will click CUSTOMIZATION in the top nav. This is where we can build all types of custom reports that drill down data in ways you just cant do using the standard Analytics reports.

Imgur

 

Next, you’ll want to click on NEW CUSTOM REPORT. Imgur

This is the dashboard we will use to create our report and set up the data in way that is kind of like a data tree. So, if you are able to think ahead of time how you want the spread to look. You’ll save a lot of time. More on that later.

Now that we have a blank custom report canvas, we can begin by giving this report a name and making sure that the report type is EXPLORER.

Imgur

METRIC GROUPS:
This is the basic metric or number of what you want to see. For this exmaple, we are looking for SESSIONS. So click on ADD METRIC and search for SESSIONS. Once you find it go ahead and add it to the report.

DIMENSION DRILLDOWNS:
This is the really fun part. As I mentioned above this is where we get to choose how we want the data ordered and displayed.

To give you some context of what I was looking for when I built this report. I was looking for

  • Paid traffic
  • Either Mobile or Desktop
  • Regions outside of mine
  • Network Domain (this tells us if someone was on wifi or cell)

Putting yourself through a quick excersize like this will save you a ton of time.

Q: What number am I looking for
A: Sessions

Q: What kind of Sessions?
A: Paid Traffic Sessions

Q: Paid Traffic from Mobile or Desktop
A: Both

Q: What Now?
A: Show me their region

Q: Now What?
A: Show me what network domain they were connected to

FILTERS
One of things I mentioned I wanted to do was look at the data above but outside of my region. So by building this into the report from the get go I wouldn’t be wasting my secondary drilldown to exlude region.
So in here you will want to

EXLUDE > REGION > EXACT > STATE NAME

Imgur

Awesome! Now here is the really cool thing. Especially if you have a bunch of GA accounts. Instead of rebuilding this report for each of them you can simply click on the VIEWS option and select all the other accts you want to have this report.

Imgur

Now click save and boom! Thats it…You should be redirected to the report you just built and can now start to drill down into all the various data points you’ve created.

So lets drill down a bit.

I want to see PAID TRAFFIC

Imgur

What kind of Paid Traffic?

Desktop Paid Traffic..

Imgur

What?! Why do I have PAID TRAFFIC coming in from Indiana when I am in Nevada? They aren’t even close.

Imgur

Lets add a secondary dimension and see what KEYWORD these people are coming in on.

Imgur

 

Imgur

At this point, you can give your agency or whoever you might be having manage your adwords budget a call and find out why they are showing ads to people who live half way across the country…

There are many reasons why this is bad. Mainly because you probably dont sell cars to people across the country for one. 

Hope that helps some folks out there and below i’ve added a quick link that you can use to add the report to your custom reports tab if you are too lazy to build it yourself.

https://analytics.google.com/analytics/web/template?uid=GvyEvnDBTj-xd0Nl6J3muQ

 

Logan  Chierotti

Good read, all the screen shots made it much easier to follow the article. Thanks for putting this together.

Chris K Leslie

Thank you Logan! 

I always prefer posts that give the inside baseball look on how to do this stuff rather than just plain text. So I like to write that way too.

Glad you liked it. 

Travis

EXCELLENT EXCELLENT POST!! Thank you for the screenshots, and the link at the end. 

 

I have found a significant amount of Paid Traffic coming in from North Carolina from this.... I am in St. Louis... Thank you again!

Chris K Leslie

Travis, thank you very much I really appreciate it.. 

Something to watch out for too that was a little to long for me to include in the post. Is that there are a couple reasons google can have a hard time pin pointing where someone is actually coming from.

The first reason is mobile. Since GA tracks IP addresses. Much of the 4g or LTE traffic that you might be getting could very well come from inside your radius. But, because reasons, the signal ends up getting routed to a central hub showing that the person is coming from somewhere else. 

For example I live in Vegas. If i go off wifi and visit my site using 4G. Then go to GA and pull up the real time reporting screen. I actually show as if I am a visitor from LA. 

Here is a story that does a way better job of explaining it. 
http://searchengineland.com/google-really-know-230001

The other thing to look out for is if the name of your store includes the city name or if there is another city name or dealership name thats the same. I know its confusing. But if your peoples are trying to optimize for (in my case Henderson Chevy) geo and name. Well, there are a few different Henderson's in the country and even a couple Henderson Chevy's. 

Brandon McNett

Awesome!

 Unlock all of the community & features  Join Now