Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
Chris K Leslie

Chris K Leslie Marketing

Exclusive Blog Posts

Maintain Service Excellence in the Recovery

Maintain Service Excellence in the Recovery

Undoubtedly, most of the population understands that businesses need to adapt to the ‘new normal’ during the COVID-10 recovery. Between ple…

How To Maintain Your Online Presence During Unknown Times

How To Maintain Your Online Presence During Unknown Times

Maintaining your social presence is key during times like these.  More important now than ever, is to make sure to keep your brand positive, though…

Phone Scripts Still Work. Stop Excusing Poor Phone Skills.

Phone Scripts Still Work. Stop Excusing Poor Phone Skills.

There’s more to a quality phone script than just words written down for your dealership to follow. A quality phone script aims to help coach your dea…

KPI Cafe Season 6: All Things Fixed Operations

KPI Cafe Season 6: All Things Fixed Operations

I've never been more excited to launch a season of the KPI Cafe than what we'll release starting on Friday, July 10th. We are going to have a robus…

Personalization for dealer websites

Personalization for dealer websites

What is everyone doing to better personalize your dealer website for each visitor? Interested in feedback on what approach to personalization has worked…

Process Like a Boss

Process is everything in a dealership. without it you can be assured that you are setting yourself up for failure.

This isn't a new concept by any means yet it's a concept that many of us forget as we spend our days shucking and jiving.

If you want to expect a certain level of professionalism from your team. You need to treat them like professionals. That goes far beyond just telling them that they are professionals. 

You have to watch, coach and guide them to the results you want. 

The less structure and confidence you give them the less you should expect them to build their own.

To be effective in their growth you need to guide them. You don't need to hold their hand every step of the way. 

paint the picture of the path and allow yourself to become the backbone of the mission. 

Teams fail all the time and in most cases you can trace back the bottle neck of growth to the leadership of an organization.

Someone once told me; 

"Chris, I know you can do the job. But, can you teach others how to do it just as good?"

That statement has stuck with me over the years because of how much truth it speaks. 

Teaching others how to do the things I know how to do has become a personal mission of mine. Because it's not easy. 

The tactics, tricks and tips I find useful won't always work for others. 

But, Being able to identify their personality type and adjusting my approach to their style. 

That's what sets good leaders apart from bad ones. 

As someone who has been in leadership roles helping to bring new people on board I agree 100%.. You have to empower them and guide them, you can't hold their hand and do everything for them because they become dependent. You want independent professionals that can operate as a team and do the job with minimal management intervention. 

 Unlock all of the community & features  Join Now