Process is everything in a dealership. without it you can be assured that you are setting yourself up for failure.
This isn't a new concept by any means yet it's a concept that many of us forget as we spend our days shucking and jiving.
If you want to expect a certain level of professionalism from your team. You need to treat them like professionals. That goes far beyond just telling them that they are professionals.
You have to watch, coach and guide them to the results you want.
The less structure and confidence you give them the less you should expect them to build their own.
To be effective in their growth you need to guide them. You don't need to hold their hand every step of the way.
paint the picture of the path and allow yourself to become the backbone of the mission.
Teams fail all the time and in most cases you can trace back the bottle neck of growth to the leadership of an organization.
Someone once told me;
"Chris, I know you can do the job. But, can you teach others how to do it just as good?"
That statement has stuck with me over the years because of how much truth it speaks.
Teaching others how to do the things I know how to do has become a personal mission of mine. Because it's not easy.
The tactics, tricks and tips I find useful won't always work for others.
But, Being able to identify their personality type and adjusting my approach to their style.
That's what sets good leaders apart from bad ones.