Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
Chris K Leslie

Chris K Leslie Marketing

Exclusive Blog Posts

Simple Elegance of the Twitter Hack

Simple Elegance of the Twitter Hack

The next time a salesperson says cold calls don't work, ask them if they understand how Twitter was hacked. It didn't start with some complex …

Knowledge is Power, so Track Important Service Stats

Knowledge is Power, so Track Important Service Stats

J.D. Power and TrueCar have struck a deal for the sale of ALG, so it’s headed to a new home. Absorbing a company for $135 million that does much …

Do you suffer from Conversational Narcissism?

Do you suffer from Conversational Narcissism?

I know the title sounds like an ad for a clinical trial, but what I’m referring to is a problem that runs rampant in dealerships. If not checked, it …

Why Do We Make it So Hard to Pay A Repair Order?

Why Do We Make it So Hard to Pay A Repair Order?

Working on the dealer level, we know firsthand how difficult it can be as a "customer" to pay our repair order or get our own vehicles' statu…

The Conversation Shouldn't End At “What’s the Price?”

The Conversation Shouldn't End At “What’s the Price?”

Handling customer objections isn't always easy. Especially when the customer is calling you on the telephone; knowing what to say and how to approach t…

Social Media Use in 2018






The biggest jump Pew saw in usage was on Instagram, with 35 percent of respondents now using the site compared to the 28 percent who reported using it two years ago.


Social media use among younger crowds

When looking at usage numbers by age group, Pew Research reports 88 percent of 18- to 29-year-olds are using some form of social media. The report broke down the social media usage for this age group into categories: 18- to 24-year-olds and 24- to 29-year-olds. Here is what they found:

Social Media Usage Among 18- to 24-Year-Olds

  • 80 percent are on Facebook
  • 78 percent are on Snapchat
  • 71 percent are on Instagram
  • 45 percent are on Twitter
  • 94 percent use YouTube

This age group represents the largest share of Snapchat users of the various age groups. Among the 78 percent of 18- to 24-year-olds using Snapchat, 82 percent say they open the app daily, and 71 percent say they use it multiple times per day.

Instagram is getting slightly less use by this group. Of the 71 percent on Instagram, 81 percent say they visit the site daily and just over half (55 percent) are going several times a day.

Social Media Usage Among 25- to 29-Year-Olds

  • 80 percent are on Facebook
  • 54 percent are on Snapchat
  • 54 percent are on Instagram
  • 30 percent are on Twitter
  • 80 percent use YouTube

This slightly older age group of 25- to 29-year-olds have similar usage patterns for Facebook and YouTube when compared to the 18- to 24-year old crowd.

The numbers differ more widely between the two age groups when looking at Snapchat and Instagram, with this older age group of 25- to 29-year-olds less likely to use either of the two platforms.

Where ‘the Olds’ go on social

Per the report, 84 percent of the 30- to 49-year-old age group is visiting YouTube, and 80 percent are on Facebook.

Social media usage numbers for the 30- to 49-year-old age group drops significantly for Instagram, Snapchat and Twitter — with 40 percent of this population active on Instagram, and less than 30 percent on Snapchat or Twitter.

For the 50+ age group, usage numbers are even lower across the board: 56 percent on YouTube and 55 percent on Facebook. These numbers take a nosedive from there, with 16 percent on Instagram, 14 percent on Twitter and only seven percent on Snapchat.


Whats the most surprising fact you see in here? 


Sherri Riggs

I think it's interesting how much more people are using Instagram. I've been using it for years... but i think it's more important that ever for dealers to really embrace it.

Great stats, Chris! I use YouTube all the time, not surprised to see it's usage so high. Thanks for sharing! 

Amanda Gordon

I find it super interesting that I fall in the "olds" category.

Derrick Woolfson

@Amanda, I am on the 'cusp' of being part of the "olds" category. I do not use many social platforms. I find that the platforms I spend the most time are Linked-in & Twitter. 

Jon Billings

Is it just me or is it incredible that all 3 groups survey'd use Facebook that exact same amount??

 Unlock all of the community & features  Join Now