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Chris K Leslie

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Exclusive Blog Posts

Latest Auto Industry Trends Caused By COVID-19

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As two of car dealers' primary revenue streams, car sales and collision repairs dried up during the COVID-induced recession. Online parts and accessory…

Are Your Techs Ready for Electric?

Are Your Techs Ready for Electric?

Flick on the television today and you get cars coming up in two different scenarios. The first is with commercials, telling you all about the new featu…

iscover the Details to Effectively Run a Fixed Operations Department | KPI Cafe Season 6 Episode 5

iscover the Details to Effectively Run a Fixed Operations Department | KPI Cafe Season 6 Episode 5

Ed Roberts, who leads the fixed operations for Bozard Ford Lincoln, joins the KPI Cafe to cover a host of topics that can help any dealership increase the …

Is Your CRM Work-Flow Holding You Back?

Is Your CRM Work-Flow Holding You Back?

There is not a lot of flexibility when it comes to customizing a work-flow in many of today’s CRM’s. Where in many cases the standard work…

The Follow Up Email

The Follow Up Email

In a perfect world, the customer would answer their phone on the first call. But that’s not always the case. If the customer doesn’t answer the…

Ways to Spot Toxic Employees

We all deal with toxic people in our workplace and navigating that field can feel like jumping through hoops. Sometimes the best way to avoid toxic people is by staying away altogether.

To help you identify what a toxic person is like.

Here are 10 different ways to spot a toxic team member. 

 

1. Sale people are afraid of toxic salespeople.

 

2. Ask a toxic salesperson what they’re getting done and they’ll tell you what they plan to get done.

 

3. Conversations always have winners and losers.

 

4. Listening is their tool to learn weaknesses, find fault, and gain an advantage.

 

5. Toxic employees allow you to fail so they look good. As long as they look good, everything is fine. When failure comes knocking, they make excuses for themselves and blame others.

 

6. Toxic employees don’t: Acknowledge failure. Extend forgiveness. Offer an apology.

 

7. Managers, leaders, and fellow employees are idiots. Toxic employees are always right. They carry the ‘burden’ of knowing what everyone else should do.

 

8. Toxic employees always have solutions/answers for everything and everyone but share it in a way to make them look good and you look stupid.

 

9. The only people who aren’t idiots are the people who: Admire them. Agree with them. Acquiesce to their desires. Advance their personal agenda.

 

10. Toxic employees throw you under the bus and make it look like they’re helping.

 

What suggestions do you have for dealing with toxic employees?

 

 

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