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Jared Hamilton
From: Jared Hamilton
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Chris K Leslie

Chris K Leslie Marketing

Exclusive Blog Posts

Maintain Service Excellence in the Recovery

Maintain Service Excellence in the Recovery

Undoubtedly, most of the population understands that businesses need to adapt to the ‘new normal’ during the COVID-10 recovery. Between ple…

How To Maintain Your Online Presence During Unknown Times

How To Maintain Your Online Presence During Unknown Times

Maintaining your social presence is key during times like these.  More important now than ever, is to make sure to keep your brand positive, though…

Phone Scripts Still Work. Stop Excusing Poor Phone Skills.

Phone Scripts Still Work. Stop Excusing Poor Phone Skills.

There’s more to a quality phone script than just words written down for your dealership to follow. A quality phone script aims to help coach your dea…

KPI Cafe Season 6: All Things Fixed Operations

KPI Cafe Season 6: All Things Fixed Operations

I've never been more excited to launch a season of the KPI Cafe than what we'll release starting on Friday, July 10th. We are going to have a robus…

Personalization for dealer websites

Personalization for dealer websites

What is everyone doing to better personalize your dealer website for each visitor? Interested in feedback on what approach to personalization has worked…

Why People Call Out Brands on Social Media

 

The report was based on data conducted in July 2017 among 1,003 adults in the United States.

Some 56% of Millennial respondents say they have called out a brand on social media, compared with 44% of non-Millennial respondents.

 

 

Among respondents who say they would call out a brand on social media, 60% would do so because of dishonesty, 59% because of bad customer service, and 57% because of in-person rudeness.

 

 

Respondents say they call out brands on social media to raise awareness with other consumers (70% do so) and to get an apology or resolution (55%).

 

About the researchThe report was based on data conducted in July 2017 among 1,003 adults in the United States.

 

R. J. James

Whether in-person or online, customer experience is THE NUMBER ONE Challenge for dealerships.  "In today’s increasingly competitive global market, consistently exceptional service and customer experience are what create and sustain brand loyalty." The Ritz-Carlton Leadership Center

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