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Jared Hamilton
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Chris K Leslie

Chris K Leslie Marketing

Exclusive Blog Posts

Create a Career Path to Retain Top Talent

Create a Career Path to Retain Top Talent

  Developing a Career Path will help you retain your staff. When it is difficult for an employee to see the next phase of their career they…

Is There Value in Your Service Pricing?

Is There Value in Your Service Pricing?

It’s been mentioned several times, yet it’s still a valid point. Customers are choosing aftermarket service centers over their selling deal…

Checklist, Champion, and Publicize

Checklist, Champion, and Publicize

    We sat down with Arnie Malham at DSES 2019 to ask him how he gets such amazing buy-in from his team. He recommends that you mak…

How Your Dealership Can Have Social Media Mania, Brother! | KPI Cafe Season 3 Episode 3

How Your Dealership Can Have Social Media Mania, Brother! | KPI Cafe Season 3 Episode 3

Host Dane Saville conjures up the power of Hulkamania to talk about a remarkable paid social media strategy that speaks to varied audiences with tailor…

Seven Realizations About Planning

Seven Realizations About Planning

Today I was coaching a spry young and driven project manager of a very successful dealer group and long-time coaching client. We discussed three project pl…

Why People Call Out Brands on Social Media

 

The report was based on data conducted in July 2017 among 1,003 adults in the United States.

Some 56% of Millennial respondents say they have called out a brand on social media, compared with 44% of non-Millennial respondents.

 

 

Among respondents who say they would call out a brand on social media, 60% would do so because of dishonesty, 59% because of bad customer service, and 57% because of in-person rudeness.

 

 

Respondents say they call out brands on social media to raise awareness with other consumers (70% do so) and to get an apology or resolution (55%).

 

About the researchThe report was based on data conducted in July 2017 among 1,003 adults in the United States.

 

R. J. James

Whether in-person or online, customer experience is THE NUMBER ONE Challenge for dealerships.  "In today’s increasingly competitive global market, consistently exceptional service and customer experience are what create and sustain brand loyalty." The Ritz-Carlton Leadership Center

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