A BUSINESS INTELLIGENCE TOOL FOR YOUR DEALERSHIP CRMSuite completely transforms conventional CRM thinking by pairing ease-of-use functionality with cutting edge technology, giving your dealership a competitive edge. Through the use of artificial intelligence & social media, CRMSuite becomes a business intelligence tool, providing an intuitive smart technology that eliminates traditional action plans & lineated work flows. Rather than guess, CRMSuite knows when your customers are available & how to contact them. Knowing when & how makes your salespeople’s contact attempts much more effective & increases their connectivity with your customers. CRMSuite, delivering the "when and how", & providing your managers the data to find more car deals.
Pros: Easy to use. Customizable to fit any sales structure. Customer support is always helpful and quick to respond. My go-to person is Gino, his level of customer service reminds me of the service you receive at a high-end hotel. Always, responds quickly, takes notes, and follows up. A designated team that is available for training, guidance, and customization. A package that includes all the features and functionality a CRM should include without having to pay extra for them. They will take into consideration feedback and feature from their clients in order to make the CRM better
Cons: Sometimes all those enhancements and improvements are rolled out too quickly and it causes temporary glitches. They usually are already repairing it when I chat in about it.
Pros: AI, call transcription, send video through the system complete with video reporting, ability to see inbound communication the is unresponded too for both SP and Managers, ability to send a text and email at the same time, quick to take feedback and implement updates, stable, ability to measure conversations with customers not just calls made,
Cons: Their philosophy and how the track and measure opportunity is based on activities, both inbound and outbound, which is completely different than the traditional way we have always measured traffic and success so it takes some getting used to and ability to change the way you think.
Pros: Functional and simple for our reps
Pros: My dealership has been using this CRM for almost two years now and every day they are making it better! They have some of the best customer service that I have worked with. They are great at customizing the CRM for my sales staff and this system has allowed us to capture more sales and retain customers! Thank you!
Pros: Excellent staff that is always eager to help, Gino, Alex, and Derrick are always on hand to provide a solution. The instant chat support also does a great job.
Cons: The CRM can be a little slow to load, but its a minor irritation, still a great product.
Pros: New technologies and alternative ways of keeping track of your customer base provides ample ways to differentiate your company against a sea of competitors.
Cons: Some of the mechanics of certain features are "not ready for prime-time" but the staff has been good at working on any reported issues and following through with improvements.
Pros: Chat feature is great between employees and easy to share customers that need immediate attention. Easy to text customers. Easy to use mobile application.
Cons: Sometimes setting up automated repeat processes can be cumbersome and requires getting support to help ensure everything is firing correctly.
Pros: Transparent,easy to use platform allowing my sales team to stay on the same page and effectively follow up. Communicates with my DMS extremely well. Above all, amazing customer service. Prompt to respond, prompt to clarify the concern, genuine in caring about my satisfaction. From top to bottom, an all around great crew. Of course need to give Gino Graham a shout out for bailing me out multiple times! Keep up the great system and even better service, thanks!
Pros: The CRM Suite usability, interface and desktop to mobile transition is near seamless. Salespeople and managers can easily stay on top of production activity and hold accountable performance for everyone in the organization. Plus, integrations for customer communication is sleek, easy to use and completely trackable. Want to know what your salespeople did all day? Want to target a specific group of customers with a hyper targeted message that only applies to them? Want to customize your workflow, workday and your team? All of this is easily done with custom modules and tools that provide a greater insight into customer behavior and more sales.
Cons: Although it may seem different than a familiar CRM, once configured to meet your needs it can outperform its competition. It will take 3 to 6 months to become comfortable and more familiar than anything you may be using; but once in place, it will be able to do things you probably never imagined and increase productivity and sales.
Pros: CRMSuite is always ahead of the competition with technology and ideas that solve problems for dealers while giving them competitive advantage. It's not just software, it's a strategy for winning. Just about an all-in-one platform that is constantly adding new features and solutions. Responsive support team. Visionary leadership.
Cons: None. I'm an RV dealer who has used their products since 2007. They listen to me and help me adapt the software to the needs of an RV dealership. If I were opening a car dealership, this is without question the CRMI would use.
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