Dale Pollak

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Dale Pollak Blog
Total Posts: 50    

Barb Reitz

vAuto

Nov 11, 2010

Dale Pollak Webinar - November 19th

The reality of today’s market is that vehicles need to be priced right in order to drive traffic.  This means that you can not negotiate as much, or in some cases, at all.  On Friday, November 19th, at 11:00 a.m. CST, Dale Pollak, a leading used car expert and best selling author, will present 4 practical strategies that will enable documentation to replace negotiation.  Using these easy techniques, dealerships can expect their profits to rise without sacrificing volume. 
Reserve your Webinar seat now at: 
https://www2.gotomeeting.com/register/444183314

Barb Reitz

vAuto

Marketing Manager

1121

No Comments

Barb Reitz

vAuto

Nov 11, 2010

Dale Pollak Webinar - November 19th

The reality of today’s market is that vehicles need to be priced right in order to drive traffic.  This means that you can not negotiate as much, or in some cases, at all.  On Friday, November 19th, at 11:00 a.m. CST, Dale Pollak, a leading used car expert and best selling author, will present 4 practical strategies that will enable documentation to replace negotiation.  Using these easy techniques, dealerships can expect their profits to rise without sacrificing volume. 
Reserve your Webinar seat now at: 
https://www2.gotomeeting.com/register/444183314

Barb Reitz

vAuto

Marketing Manager

1121

No Comments

Barb Reitz

vAuto

Oct 10, 2010

New Dale Pollak Webinar on October 22nd

The reality of today’s market is that vehicles need to be priced right in order to drive traffic. This means that you can not negotiate as much, or in some cases, at all.   On Friday, October 22nd, at 11 a.m. CST, Dale Pollak, a leading used car expert and best selling author, will present 4 practical strategies that will enable documentation to replace negotiation. Using these easy techniques, dealerships can expect their profits to rise without sacrificing volume.
Reserve your Webinar seat now at: https://www2.gotomeeting.com/register/654854139

Barb Reitz

vAuto

Marketing Manager

1104

No Comments

Barb Reitz

vAuto

Oct 10, 2010

New Dale Pollak Webinar on October 22nd

The reality of today’s market is that vehicles need to be priced right in order to drive traffic. This means that you can not negotiate as much, or in some cases, at all.   On Friday, October 22nd, at 11 a.m. CST, Dale Pollak, a leading used car expert and best selling author, will present 4 practical strategies that will enable documentation to replace negotiation. Using these easy techniques, dealerships can expect their profits to rise without sacrificing volume.
Reserve your Webinar seat now at: https://www2.gotomeeting.com/register/654854139

Barb Reitz

vAuto

Marketing Manager

1104

No Comments

Sep 9, 2010

IT'S TRUE!

Today I have the privilege of announcing the signing of an agreement for the acquisition of vAuto by AutoTrader.com.  I would like for you to understand how I arrived at this most important decision and what it means for all of us.

 

Over the past several years, it has become apparent that the used car business is increasingly more and more about the Internet.  Further, the growing community of Velocity minded dealers have come to the realization that their business strategy depends on virtual marketing proficiency. Realizing that neither inventory nor virtual marketing proficiency alone is enough for success, the connection between our company and third-party web providers became obvious.  In other words, it has become clear to me that inventory management and virtual marketing must be real-time and highly integrated.  To this end, I began to consider the need to form a closer working relationship with online third-party merchandise companies.

 

Two years ago, I was invited to AutoTrader.com’s annual sales meeting.  From the audience, I watched Chip Perry, AutoTrader’s President and CEO announce to his field staff that they would no longer be sales representatives, but rather advertising consultants.  Chip told the audience that their dealer’s sales objectives had priority over their own.  It was further announced that ongoing formal training would be provided to facilitate their field staff’s transition from sales to consultants. Over the past two years, I’ve had the privilege of assisting in this training process, along with other highly respected institutions, including NADA Academy and Northwood University.  As I became more acquainted with the men and women at all levels of AutoTrader, I came to understand their commitment and desire to engage in this change and to serve the interests of their dealers as their first priority. 

 

In addition, AutoTrader was willing to assist vAuto and our clients by providing access to its deep database information about vehicle supply, demand, consumer preference and behavior.  I felt as though I had discovered and been given access to a treasure trove of information to assist dealers.  The benefits of our mutual cooperation lead dealers to frequently ask why our two companies don’t combine to provide even more real-time and deeper integration. In essence, the decision to unite with AutoTrader was a natural and easy one. 

 

So what does the combination of AutoTrader and vAuto mean to you?  Well, first I will personally assure you that we will continue to put the interests of our clients before our own.  We will also have access to even more real-time data that will improve your competitive advantage.  By combining technical and data resources, our newly united companies can provide tools and services for dealers that would otherwise not be possible.  Maintaining our service, improving our product and continuing to innovate are the three tenants that motivated me to take this important step.

 

There are obviously many questions as to how our organization will operate under the new ownership structure.  First, I want you to know that our entire management team will remain intact. Further, there are no plans to modify our organization with respect to its structure or personnel. vAuto’s and AutoTrader.com’s Sales and Consulting Teams will remain in their current configurations and continue to operate separately. To be clear, the acquisition by AutoTrader.com is an express endorsement of who we are and how we conduct business. The intention is for us to continue forward with our same passion and commitment.

 

On a very personal level, I am extremely grateful to the extraordinarily talented and highly motivated vAuto team. To each of you that have helped bring us to this point, I want to express my greatest appreciation, admiration and gratitude.  I believe our best days as an organization are ahead.  With this move, we will be able to take our mission to yet an even higher level.

 

To our dealer clients and friends, we owe you an exceptional amount of gratitude for your loyalty and trust.  We’ve gone to bed every night as you have with genuine concern for your business.  I want you to know that our work together has only just begun.  I’m looking forward to “wowing” you with many new and even more powerful innovations, ideas and tools. 

 

To the broader industry of solution providers, please know that both Chip Perry and I want to continue the partnerships that we have all worked so hard to create. 

 

Finally, I want to express my love and appreciation to my mom and dad, wife Nancy and sons Austin, Alex and Samson.  You have been tremendously supportive and understanding and have made the sacrifices necessary to allow vAuto to thrive.   

 

I will remain committed and loyal to everyone as together we enter the next phase of our relationship.

 

Respectfully,

 

Dale

Dale Pollak

Chairman Founder

2013

No Comments

Sep 9, 2010

IT'S TRUE!

Today I have the privilege of announcing the signing of an agreement for the acquisition of vAuto by AutoTrader.com.  I would like for you to understand how I arrived at this most important decision and what it means for all of us.

 

Over the past several years, it has become apparent that the used car business is increasingly more and more about the Internet.  Further, the growing community of Velocity minded dealers have come to the realization that their business strategy depends on virtual marketing proficiency. Realizing that neither inventory nor virtual marketing proficiency alone is enough for success, the connection between our company and third-party web providers became obvious.  In other words, it has become clear to me that inventory management and virtual marketing must be real-time and highly integrated.  To this end, I began to consider the need to form a closer working relationship with online third-party merchandise companies.

 

Two years ago, I was invited to AutoTrader.com’s annual sales meeting.  From the audience, I watched Chip Perry, AutoTrader’s President and CEO announce to his field staff that they would no longer be sales representatives, but rather advertising consultants.  Chip told the audience that their dealer’s sales objectives had priority over their own.  It was further announced that ongoing formal training would be provided to facilitate their field staff’s transition from sales to consultants. Over the past two years, I’ve had the privilege of assisting in this training process, along with other highly respected institutions, including NADA Academy and Northwood University.  As I became more acquainted with the men and women at all levels of AutoTrader, I came to understand their commitment and desire to engage in this change and to serve the interests of their dealers as their first priority. 

 

In addition, AutoTrader was willing to assist vAuto and our clients by providing access to its deep database information about vehicle supply, demand, consumer preference and behavior.  I felt as though I had discovered and been given access to a treasure trove of information to assist dealers.  The benefits of our mutual cooperation lead dealers to frequently ask why our two companies don’t combine to provide even more real-time and deeper integration. In essence, the decision to unite with AutoTrader was a natural and easy one. 

 

So what does the combination of AutoTrader and vAuto mean to you?  Well, first I will personally assure you that we will continue to put the interests of our clients before our own.  We will also have access to even more real-time data that will improve your competitive advantage.  By combining technical and data resources, our newly united companies can provide tools and services for dealers that would otherwise not be possible.  Maintaining our service, improving our product and continuing to innovate are the three tenants that motivated me to take this important step.

 

There are obviously many questions as to how our organization will operate under the new ownership structure.  First, I want you to know that our entire management team will remain intact. Further, there are no plans to modify our organization with respect to its structure or personnel. vAuto’s and AutoTrader.com’s Sales and Consulting Teams will remain in their current configurations and continue to operate separately. To be clear, the acquisition by AutoTrader.com is an express endorsement of who we are and how we conduct business. The intention is for us to continue forward with our same passion and commitment.

 

On a very personal level, I am extremely grateful to the extraordinarily talented and highly motivated vAuto team. To each of you that have helped bring us to this point, I want to express my greatest appreciation, admiration and gratitude.  I believe our best days as an organization are ahead.  With this move, we will be able to take our mission to yet an even higher level.

 

To our dealer clients and friends, we owe you an exceptional amount of gratitude for your loyalty and trust.  We’ve gone to bed every night as you have with genuine concern for your business.  I want you to know that our work together has only just begun.  I’m looking forward to “wowing” you with many new and even more powerful innovations, ideas and tools. 

 

To the broader industry of solution providers, please know that both Chip Perry and I want to continue the partnerships that we have all worked so hard to create. 

 

Finally, I want to express my love and appreciation to my mom and dad, wife Nancy and sons Austin, Alex and Samson.  You have been tremendously supportive and understanding and have made the sacrifices necessary to allow vAuto to thrive.   

 

I will remain committed and loyal to everyone as together we enter the next phase of our relationship.

 

Respectfully,

 

Dale

Dale Pollak

Chairman Founder

2013

No Comments

Sep 9, 2010

The Path to Profitability: A Call to Action for All Dealers

Recently, I received a note from a successful Velocity dealer stating in part that they’ve experienced difficulty with appraisals of late. Part of it being that they are stretching so far to make new car deals they’re often putting too much into a trade. His desk managers are really finding a larger disconnect between auction values and what other similar cars with respect to miles and trim are selling for on the internet.
 
What follows is my response which I believe is relevant and constitutes fair notice for the broader industry.
 
There is no question that the pain being experienced with respect to appraising vehicles for acquisition and the amount that’s necessary to be paid at auction isn’t justified when you consider the retail market.  I’ve been speaking incessantly over the past year about the rapid increase in wholesale values without a corresponding retail price increase.  The effect is a highly compressed margin environment.  There are identifiable reasons for this compression; however that’s another discussion, and it will not likely change in the future.  In other words, this is the reality of the current and future retail automotive environment.
 
Although the industry is struggling to accept this margin compression, it’s clear that it is the reality of all efficient markets.  Specifically, this reality begins with the recognition that profit margins will be much smaller than they were in the previously inefficient market.   This new reality sets up two important questions.  First, will there be a race to the bottom where no one makes any money?  Second, if not, who are the winners and losers in such an environment?
 
With respect to the first question, the answer is no, there will not be a race to the bottom where no one makes any money, in fact some will make plenty.  The support for this position can be found by examining some of the most efficient markets in the world.  Such markets include mercantile and commodity exchanges, markets where everyone has access to relevant information with lightening speed.  In these markets there are certainly winners and losers, but to be sure, the profit margins are razor thin. 
 
So who are the winners in these most highly efficient razor thin margin markets?  They are the companies that possess two essential characteristics. The first characteristic is the company’s ability to perceive the price at which their products will sell at any given moment and their willingness to offer the products at that price point without delay.  The price at which the product will transact at the given moment is called “the equilibrium price”.  Sellers that either can’t see or are not willing to immediately move to the equilibrium price fail the first critical test of survivability in the efficient market. 
 
The second essential characteristic of efficient market winners is a highly cost efficient operation.  Since the profit margin at the equilibrium price is razor thin, less efficient operations can not survive for long at that pricing level.  If and when too many companies meet the equilibrium price, the equilibrium price will drop and thereby systematically weed out those sellers with marginally less operational efficiency.    In such circumstances, only the most efficient operations have the ability to hang in there, endure the pain and temporarily survive at the almost non-existent and sometimes even negative prevailing margins.  Under such circumstances sellers of less efficiency will exit the market in favor of more profitable opportunities which could mean soy beans instead of corn, compacts rather than SUVs, or maybe storage facilities instead of dealerships.
 
The good news is that as the less efficient operations exit in favor of better opportunities, the equilibrium price will then begin to rise.   The profits of the most highly efficient operations will soar as a result of their extraordinary efficiency. Once the profits for the most efficient operations climb to a high enough level, the other less efficient competitors will return to this sector searching for a share of the profits.  At this point, the cycle repeats itself over and over.
 
The bottom line is that the reality of the ever more efficient retail automotive market is lower margins.  There will, however certainly be winners and losers. The winners will possess the two essential characteristics of being able to move immediately to the equilibrium price and hang in there until the less efficient are flushed out by the inefficiencies of their operations.  This new paradigm for the retail automotive industry poses challenges at multiple levels. 
 
First and foremost is the industry’s culture of pursuing fat margins in favor of moving directly to the equilibrium price.  This cultural resistance is presently allowing velocity dealers to significantly improve their market share.  Another significant challenge, however, is the restructuring of their businesses to create more efficient operations. Only some of this restructuring can be achieved through conventional cost cutting and expense control.  Fixed expenses such as land and facility costs are prime examples of those that can not be easily or quickly reduced.
 
Because the greatest cost efficiencies, and to be sure the hardest ones to achieve, lie in the dealership’s organizational structure and processes, it is now time to take inventory of all the necessary tasks and to eliminate all non-essential ones. This effort requires hard choices to be made between the nice-to-have and the must-have. Manufacturer and consumer expectations make these choices extremely difficult but no less necessary. It is simply not possible for a business of extraordinarily low margins to be all things to all people. Moreover, the remaining tasks must be reengineered to achieve effectiveness with lower cost. This too will require tough choices involving employees and relationships with outside entities. 

The present moment in the industry is one between from where we came and where we are headed. Although there is a growing trend of dealers characterized by the velocity movement that are learning and executing the principles of velocity management, there are many others that have simply adopted the practice of equilibrium pricing. The consequence for such dealers that are willing to price at or near equilibrium without attaining greater operational efficiency has not yet been realized. Without question, over time this group of dealers will experience results that will cause them to retreat from the market by either reverting to non-equilibrium pricing or pursuing other more attractive investment opportunities. In the meantime, the entire industry is experiencing the pressure of a market place in transition. Long term survival and profitability will depend on dedication to and a clear understanding of market efficiency and velocity management principles.

Dale Pollak

Chairman Founder

1840

No Comments

Sep 9, 2010

The Path to Profitability: A Call to Action for All Dealers

Recently, I received a note from a successful Velocity dealer stating in part that they’ve experienced difficulty with appraisals of late. Part of it being that they are stretching so far to make new car deals they’re often putting too much into a trade. His desk managers are really finding a larger disconnect between auction values and what other similar cars with respect to miles and trim are selling for on the internet.
 
What follows is my response which I believe is relevant and constitutes fair notice for the broader industry.
 
There is no question that the pain being experienced with respect to appraising vehicles for acquisition and the amount that’s necessary to be paid at auction isn’t justified when you consider the retail market.  I’ve been speaking incessantly over the past year about the rapid increase in wholesale values without a corresponding retail price increase.  The effect is a highly compressed margin environment.  There are identifiable reasons for this compression; however that’s another discussion, and it will not likely change in the future.  In other words, this is the reality of the current and future retail automotive environment.
 
Although the industry is struggling to accept this margin compression, it’s clear that it is the reality of all efficient markets.  Specifically, this reality begins with the recognition that profit margins will be much smaller than they were in the previously inefficient market.   This new reality sets up two important questions.  First, will there be a race to the bottom where no one makes any money?  Second, if not, who are the winners and losers in such an environment?
 
With respect to the first question, the answer is no, there will not be a race to the bottom where no one makes any money, in fact some will make plenty.  The support for this position can be found by examining some of the most efficient markets in the world.  Such markets include mercantile and commodity exchanges, markets where everyone has access to relevant information with lightening speed.  In these markets there are certainly winners and losers, but to be sure, the profit margins are razor thin. 
 
So who are the winners in these most highly efficient razor thin margin markets?  They are the companies that possess two essential characteristics. The first characteristic is the company’s ability to perceive the price at which their products will sell at any given moment and their willingness to offer the products at that price point without delay.  The price at which the product will transact at the given moment is called “the equilibrium price”.  Sellers that either can’t see or are not willing to immediately move to the equilibrium price fail the first critical test of survivability in the efficient market. 
 
The second essential characteristic of efficient market winners is a highly cost efficient operation.  Since the profit margin at the equilibrium price is razor thin, less efficient operations can not survive for long at that pricing level.  If and when too many companies meet the equilibrium price, the equilibrium price will drop and thereby systematically weed out those sellers with marginally less operational efficiency.    In such circumstances, only the most efficient operations have the ability to hang in there, endure the pain and temporarily survive at the almost non-existent and sometimes even negative prevailing margins.  Under such circumstances sellers of less efficiency will exit the market in favor of more profitable opportunities which could mean soy beans instead of corn, compacts rather than SUVs, or maybe storage facilities instead of dealerships.
 
The good news is that as the less efficient operations exit in favor of better opportunities, the equilibrium price will then begin to rise.   The profits of the most highly efficient operations will soar as a result of their extraordinary efficiency. Once the profits for the most efficient operations climb to a high enough level, the other less efficient competitors will return to this sector searching for a share of the profits.  At this point, the cycle repeats itself over and over.
 
The bottom line is that the reality of the ever more efficient retail automotive market is lower margins.  There will, however certainly be winners and losers. The winners will possess the two essential characteristics of being able to move immediately to the equilibrium price and hang in there until the less efficient are flushed out by the inefficiencies of their operations.  This new paradigm for the retail automotive industry poses challenges at multiple levels. 
 
First and foremost is the industry’s culture of pursuing fat margins in favor of moving directly to the equilibrium price.  This cultural resistance is presently allowing velocity dealers to significantly improve their market share.  Another significant challenge, however, is the restructuring of their businesses to create more efficient operations. Only some of this restructuring can be achieved through conventional cost cutting and expense control.  Fixed expenses such as land and facility costs are prime examples of those that can not be easily or quickly reduced.
 
Because the greatest cost efficiencies, and to be sure the hardest ones to achieve, lie in the dealership’s organizational structure and processes, it is now time to take inventory of all the necessary tasks and to eliminate all non-essential ones. This effort requires hard choices to be made between the nice-to-have and the must-have. Manufacturer and consumer expectations make these choices extremely difficult but no less necessary. It is simply not possible for a business of extraordinarily low margins to be all things to all people. Moreover, the remaining tasks must be reengineered to achieve effectiveness with lower cost. This too will require tough choices involving employees and relationships with outside entities. 

The present moment in the industry is one between from where we came and where we are headed. Although there is a growing trend of dealers characterized by the velocity movement that are learning and executing the principles of velocity management, there are many others that have simply adopted the practice of equilibrium pricing. The consequence for such dealers that are willing to price at or near equilibrium without attaining greater operational efficiency has not yet been realized. Without question, over time this group of dealers will experience results that will cause them to retreat from the market by either reverting to non-equilibrium pricing or pursuing other more attractive investment opportunities. In the meantime, the entire industry is experiencing the pressure of a market place in transition. Long term survival and profitability will depend on dedication to and a clear understanding of market efficiency and velocity management principles.

Dale Pollak

Chairman Founder

1840

No Comments

Barb Reitz

vAuto

Sep 9, 2010

Dale Pollak Webinar - Pixel Management

The auto industry has recognized the used car department as the cornerstone of variable profitability.  However, there are significant challenges facing dealers today due to a more transparent, Internet-driven marketplace.  Dale Pollak, a leading used car expert and best selling author, will present Pixel Management, conditions and metrics necessary for effective used car on-line merchandising.
 
Title:  Pixel Management Presented by Dale Pollak
Date:  Monday, September 13, 2010
Time:  11:00am – 12:00pm CDT
 
Reserve your Webinar seat now:
 
After registering you will receive a confirmation email containing information about joining the Webinar.

Barb Reitz

vAuto

Marketing Manager

1179

No Comments

Barb Reitz

vAuto

Sep 9, 2010

Dale Pollak Webinar - Pixel Management

The auto industry has recognized the used car department as the cornerstone of variable profitability.  However, there are significant challenges facing dealers today due to a more transparent, Internet-driven marketplace.  Dale Pollak, a leading used car expert and best selling author, will present Pixel Management, conditions and metrics necessary for effective used car on-line merchandising.
 
Title:  Pixel Management Presented by Dale Pollak
Date:  Monday, September 13, 2010
Time:  11:00am – 12:00pm CDT
 
Reserve your Webinar seat now:
 
After registering you will receive a confirmation email containing information about joining the Webinar.

Barb Reitz

vAuto

Marketing Manager

1179

No Comments

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