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Dane Saville

Dane Saville Public Relations and Brand Manager

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Exclusive Blog Posts

DSES Master Certifications

by Bart Wilson 1 hour ago

DSES Master Certifications

by Bart Wilson 1 hour ago
As the DrivingSales Executive Summit is rapidly approaching, I thought I would take a minute and define the certifications we have on the agenda. In this p…
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WEBINAR RECORDING - Quality Dealerships Gary Ricci's Tips to a Million Dollar Parts Business

by DrivingSales Events 3 hours ago

WEBINAR RECORDING - Quality Dealerships Gary Ricci's Tips to a Million Dollar Parts Business

by DrivingSales Events 3 hours ago
Are you capitalizing on the opportunity available in online parts? In today's webinar, we had an in-depth discussion with a Parts and Access…
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How COVID is Changing Service Department Value Props

by Bill Springer 9 hours ago

How COVID is Changing Service Department Value Props

by Bill Springer 9 hours ago
Dealership service departments have been forced to shift their programs, strategies, and amenities in 2020. Find out how COVID is changing service departme…
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Pricing Trends on 2020 & 2021 Models

by Laura Hemphill Yesterday

Pricing Trends on 2020 & 2021 Models

by Laura Hemphill Yesterday
Things are picking up as we head into the end of the year! Looking at inventory and pricing trends nationwide, as of last week: - 2021 models make up 32…
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Active Coaching

by Chris Vitale Yesterday

Active Coaching

by Chris Vitale Yesterday
Completing a training course or being mystery shopped is only one part of the equation. Taking that first step by offering your team training is great, but…
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One Small Step for the BDC. One Giant Leap for the Dealership. | KPI Cafe Season 6 Episode 4

Written by Dane Saville on 07/22/2020
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In this episode of the KPI Cafe, Host Dane Saville is joined by Sarah Vantine to discuss the ways a dealership can truly leverage a BDC to effectively manage sales and service customers, breaking down the silos and delivering a smooth and consistent experience for the local market demand.

—— Topics Covered ——

Getting to Know Sarah Vantine (3:00)

The Context for Today's Episode (5:50)

Communicating with Service Customers (6:36)

Value of the BDC Fielding All Fixed Ops Customers (9:04)

How to Hire a BDC Rep for Sales and Service (13:40)

Connection between BDC and Digital Marketing Fixed Ops Partner (15:25)

BDC Booklet Epiphany! (19:15)

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