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Dane Saville

Dane Saville Public Relations and Brand Manager

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Exclusive Blog Posts

Are Your Techs Ready for Electric?

by Jason Unrau 4 days ago

Are Your Techs Ready for Electric?

by Jason Unrau 4 days ago
Flick on the television today and you get cars coming up in two different scenarios. The first is with commercials, telling you all about the new featu…
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iscover the Details to Effectively Run a Fixed Operations Department | KPI Cafe Season 6 Episode 5

by Dane Saville Last Week

iscover the Details to Effectively Run a Fixed Operations Department | KPI Cafe Season 6 Episode 5

by Dane Saville Last Week
Ed Roberts, who leads the fixed operations for Bozard Ford Lincoln, joins the KPI Cafe to cover a host of topics that can help any dealership increase the …
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Is Your CRM Work-Flow Holding You Back?

by Derrick Woolfson Last Week

Is Your CRM Work-Flow Holding You Back?

by Derrick Woolfson Last Week
There is not a lot of flexibility when it comes to customizing a work-flow in many of today’s CRM’s. Where in many cases the standard work…
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The Follow Up Email

by Chris Vitale Last Week

The Follow Up Email

by Chris Vitale Last Week
In a perfect world, the customer would answer their phone on the first call. But that’s not always the case. If the customer doesn’t answer the…
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The Case for a Simplified Service Invoice

by Jason Unrau Last Week

The Case for a Simplified Service Invoice

by Jason Unrau Last Week
As a service advisor, one of the most consistent complaints I ever received was not about fixed first visit issues, nor was it about being overpriced. …
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One Small Step for the BDC. One Giant Leap for the Dealership. | KPI Cafe Season 6 Episode 4

Written by Dane Saville on 07/22/2020
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In this episode of the KPI Cafe, Host Dane Saville is joined by Sarah Vantine to discuss the ways a dealership can truly leverage a BDC to effectively manage sales and service customers, breaking down the silos and delivering a smooth and consistent experience for the local market demand.

—— Topics Covered ——

Getting to Know Sarah Vantine (3:00)

The Context for Today's Episode (5:50)

Communicating with Service Customers (6:36)

Value of the BDC Fielding All Fixed Ops Customers (9:04)

How to Hire a BDC Rep for Sales and Service (13:40)

Connection between BDC and Digital Marketing Fixed Ops Partner (15:25)

BDC Booklet Epiphany! (19:15)

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