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From: Jared Hamilton
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Dane Saville

Dane Saville Public Relations and Brand Manager

Exclusive Blog Posts

DSES Master Certifications

DSES Master Certifications

As the DrivingSales Executive Summit is rapidly approaching, I thought I would take a minute and define the certifications we have on the agenda. In this p…

WEBINAR RECORDING - Quality Dealerships Gary Ricci's Tips to a Million Dollar Parts Business

WEBINAR RECORDING - Quality Dealerships Gary Ricci's Tips to a Million Dollar Parts Business

Are you capitalizing on the opportunity available in online parts? In today's webinar, we had an in-depth discussion with a Parts and Access…

How COVID is Changing Service Department Value Props

How COVID is Changing Service Department Value Props

Dealership service departments have been forced to shift their programs, strategies, and amenities in 2020. Find out how COVID is changing service departme…

Pricing Trends on 2020 & 2021 Models

Pricing Trends on 2020 & 2021 Models

Things are picking up as we head into the end of the year! Looking at inventory and pricing trends nationwide, as of last week: - 2021 models make up 32…

Active Coaching

Active Coaching

Completing a training course or being mystery shopped is only one part of the equation. Taking that first step by offering your team training is great, but…

One Small Step for the BDC. One Giant Leap for the Dealership. | KPI Cafe Season 6 Episode 4

In this episode of the KPI Cafe, Host Dane Saville is joined by Sarah Vantine to discuss the ways a dealership can truly leverage a BDC to effectively manage sales and service customers, breaking down the silos and delivering a smooth and consistent experience for the local market demand.

—— Topics Covered ——

Getting to Know Sarah Vantine (3:00)

The Context for Today's Episode (5:50)

Communicating with Service Customers (6:36)

Value of the BDC Fielding All Fixed Ops Customers (9:04)

How to Hire a BDC Rep for Sales and Service (13:40)

Connection between BDC and Digital Marketing Fixed Ops Partner (15:25)

BDC Booklet Epiphany! (19:15)

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