Why Creativity Matters To Our Dealerships

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In this episode of the KPI Cafe, Stephanie Singletary of Covideo and Steve Roessler of Drive Centric offer up their insights on leveraging video. Whether you're just considering integrating video into your sales and service strategies or have already begun using it, there's definitely value here for you: getting more buy-in to have more people adopt video, the balance of canned versus truly personalized videos, where to start, which have the greatest impact, using it for service customers, ideal video length, and so much more.
3:37 Stephanie Singletary’s Automotive Origin Story
4:43 Steve Roessler's Automotive Origin Story
6:18 Dealer Apprehensions to Fully Adopting Video
9:50 Balance of Canned vs. Personalized Video
14:30 Other Means of Personalizing
16:00 Secret Shopping Example
18:10 Where is Best to Start Video Strategy?
22:15 Video Types with the Most Impact for Salespeople
24:10 Video Types with the Most Impact for Fixed Ops
27:00 Other Opportunities to Engage Members Across Dealership
30:24 Results from Leveraging Video for Service
32:43 Rental Example
33:44 Managing Any Disconnect Between Video Vendor and Dealer
38:45 Parameters for Video Length
41:34 Reaching out to Stephanie and Steve