We sat down with Anthony Greenhalgh, Rapid Recon's Director of Group Performance, at NADA 2020 to talk about refining processes. Getting rid of unnecessary steps in a process will allow the organization to operate at its full potential. Sometimes that might be literal steps in the dealership. If you can help people stay close to their working area each day you will help them be productive. Another great way to clean up a process is by focusing on load balancing. Load balancing distributes a workload across multiple resources allowing for a team to work to their full potential.