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Jared Hamilton
From: Jared Hamilton
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Exclusive Blog Posts

Making Deposits of Trust

Making Deposits of Trust

  Working with people is like a bank account. You are constantly making withdrawals and deposits of trust to help establish a working relat…

Improving Service CX: Dealing with Additional Services

Improving Service CX: Dealing with Additional Services

In our month-long series on improving the customer experience in the service department, we now look at the second-most common issue identified by cust…

MDP 033 | NADA: National Automobile Dealers Association

MDP 033 | NADA: National Automobile Dealers Association

#nada #nadashow #nada2020 #corksoakers Join David & David talking about The National Automobile Dealers Association, The NADA Show 2020 plus The Cat…

MDP 034 | Facebook - Automotive Playbook for Dealers

MDP 034 | Facebook - Automotive Playbook for Dealers

Join David & David talking about the Road Trip to Las Vegas for NADA2020 and Facebook's Automotive Playbook for Dealers. Plus, Laughing Man Cof…

How to Improve the Sales to Service Handoff

How to Improve the Sales to Service Handoff

With fixed ops departments shouldering more of the profitability burden in dealerships, the ability to retain customers is more important than ever. Yet, n…

EXCLUSIVE WEBINAR - The 5 Biggest Online Retailing Challenges and How to Profitably Overcome Them

Online retailing is susceptible to skepticism. Even more so for large dollar items. Questioning individuals and businesses to establish trust is normal. In our click and mortar world it is becoming more prevalent to purchase items online more than we do in person. Buying a car online is becoming the norm. Not in the purchase of the vehicle, yet, but the majority of the sales process is done online in reviews, research, and price matching. If you don’t have a clean, easy to navigate digital retailing experience it is hurting your bottom line. To establish trust you need transparent pricing, a clean online shopping experience, and then the same trust and clean customer experience in your store.

 

Matt Weinberg, SVP of Consumer Experience at talks about The 5 Biggest Online Retailing Challenges and How to Profitably Overcome Them. As consumers are beginning to shop online more and more it is crucial to deliver a frictionless customer experience, online and offline. Check out this great webinar for five challenges that dealerships will need to overcome in order to grow their digital retailing efforts.

 

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