Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
DrivingSales Events

DrivingSales Events Events

Exclusive Blog Posts

Do you suffer from Conversational Narcissism?

Do you suffer from Conversational Narcissism?

I know the title sounds like an ad for a clinical trial, but what I’m referring to is a problem that runs rampant in dealerships. If not checked, it …

Why Do We Make it So Hard to Pay A Repair Order?

Why Do We Make it So Hard to Pay A Repair Order?

Working on the dealer level, we know firsthand how difficult it can be as a "customer" to pay our repair order or get our own vehicles' statu…

The Conversation Shouldn't End At “What’s the Price?”

The Conversation Shouldn't End At “What’s the Price?”

Handling customer objections isn't always easy. Especially when the customer is calling you on the telephone; knowing what to say and how to approach t…

Fixed Ops Marketing Best Practices, Not Dirty Tricks | KPI Cafe Season 6 Episode 6

Fixed Ops Marketing Best Practices, Not Dirty Tricks | KPI Cafe Season 6 Episode 6

To round out our season, Reunion's own Chad Graves and Andrew Kocha join the KPI Cafe to discuss a wealth of topics regarding how dealerships can best …

Latest Auto Industry Trends Caused By COVID-19

Latest Auto Industry Trends Caused By COVID-19

As two of car dealers' primary revenue streams, car sales and collision repairs dried up during the COVID-induced recession. Online parts and accessory…

How to Get More People in for Service

 

 

At NADA 2020 we sat down with Owen Moon, CEO & Cofounder of Fixed Ops Digital, to talk about what you can do to improve your service department. Recalls are a great way to keep your service drive busy. If customers are aware of a recall and they do their own searching online then you might lose a sale. Make sure that marketing recalls is something you are doing or you will lose service visits to competitors. Having services done at the dealership is the best way to build your brand and provide value to your customers. With cars becoming more technologically advanced it is your job to market to customers the value of your store. Third parties are less likely to have the training required for newer vehicles. When someone has a service problem they want it fixed immediately. Learn how you can be there to help by watching the video. 

 Unlock all of the community & features  Join Now