While dealer profitability is seemingly at risk, due to fewer parts in EVs resulting in fewer trips to the service lane, the impact of waiting too long to embrace EVs will likely inhibit revenue growth and alienate customers in the long run. As the industry becomes more electric, dealers must adjust their views to capitalize on EV opportunities that continue to drive business growth. Affinitiv studied and captured several different perspectives to gain a thorough understanding of industry impact to formulate an action plan for dealers.

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