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Jared Hamilton
From: Jared Hamilton
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Master Class Homework Packet: HCM Business Plan

Master Class Homework Packet: HCM Business Plan

For those of you in a Master Class, You’ve just learned about creating a Human Capital Management business plan and how it can systematically help…

Create Change with the People-Process-Technology Framework 

Create Change with the People-Process-Technology Framework 

How many times did you come back from a 20-group or a DSES 2020, DrivingSales Executive Summit, with a great idea that can help your organization get the r…

You Down with OTT? Yeah, You Know Me! | KPI Cafe Season 5 Episode 8

You Down with OTT? Yeah, You Know Me! | KPI Cafe Season 5 Episode 8

To finish out our season on budgeting, Reunion's CEO Dave Spannhake returns to discuss programmatic media with KPI Cafe's Host Dane Saville. From t…

Don't Forget About Your Managers.

Don't Forget About Your Managers.

When we are hit with an unprecedented situation - out of left field - it can easily derail your dealer's efforts. Sustaining everything you have worked…

How to Make Your Social More than Click | KPI Cafe Season 5 Episode 7

How to Make Your Social More than Click | KPI Cafe Season 5 Episode 7

Continuing our series on budgeting, CEO Dave Spannhake and Host Dane Saville dive into the setup of and best practices for your dealership's paid socia…

Implementing New Tools in Fixed Ops

 

 

We spoke to Brandon Nixon, National Sales Director at Update Promise, to talk about implementing new tools in Fixed Ops and how your personnel can build trust with customers.

“I don’t care what vendor you go with, what tools you go out there with. They’re exactly that, they’re tools.”

New tools and processes won’t automatically solve all of the problems in your dealership, as a manager you have to drive implementation and keep everyone accountable to the new product. If you can keep everyone accountable, including yourself, you can use almost any tool and succeed.

“You’re about five times more likely to get an approval when you have a photo or video attached.”

Most customers don’t understand what you’re talking about when you contact them about potential service, having visual examples can build trust with your customers. If your advisors and technicians turn the camera on themselves that can help develop a personal connection with your customers and build trust even more.

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