As dealerships across the globe adapt in a pandemic world, they’re finding one thing in common—their traditional customer experience offerings no longer cut it. Customers have changed, and their expectations have altered significantly. Recent data shows customers expect more convenience, personalization, and effective technological use than ever before. And they’re more willing to switch to another business if those needs aren’t met.
Watch this webinar recording to learn about the five crucial borrower experience improvements you need to make to set yourself up for success.