In this episode, Bart and Jason are joined by Brad Lillie, President of Fixed Up Pro and Fixed Operations expert as they discuss training and developing employees on the fixed ops side of the dealership. Brad shares insights that he’s learned from his many years in the business and discusses the actions and behavior that need to be prioritized in order to have a successful Fixed Ops team. You’ll come away with the specific quotas you need to know to build your fixed ops scorecards today.
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About the DrivingSales Dealership HCM podcast:
Hosts Bart Wilson and Jason Volny have over 30 years of automotive retail experience. Each week take a deep dive into a different topic that will focus on how to train, develop, engage, and retain your people. Episodes will focus on human capital management, improving processes to improve your store, and what today’s workforce is looking for in a career.