Every sport has weekly Power Rankings so fans know who is currently the best in the league. They are also a great way for people to know who is improving and who isn’t. DrivingSales is bringing you Power Rankings in the form of quarterly updates. See what the most essential tools for your dealership are and stay ahead of the competition.
How It’s Calculated -
Each product category is ranked in real-time. As new ratings come in they are ranked based upon the number of reviews, star ranking, percent recommended, as well as the sample size, to create a statistically accurate result. The rankings use an equation that takes into account the frequency, volume, timeliness, and star rating of every review. For example, if a product has great reviews, but hasn’t had a review in the last couple of weeks it will impact its ranking. This incentivizes vendors to get reviews from their customers. After all, people will willingly leave bad reviews but need to be pushed to leave good ones.
We have a team that verifies each review, so if a vendor is reviewing their own product it will be removed. We personally call every review, after doing research to ensure that they are indeed a real person at a real dealership.
Without further adieu, here are the Power Rankings for the Vendor Ratings Categories for Q4 - 2019
2019 Q4 Power Rankings
The tools utilized by the Fixed Ops department are essential to creating a positive experience for the customer as well as for the staff.
Revolution Parts sits in the number one spot currently. One parts manager said that Revolution Parts is "easy to use and build estimates for a customer. Reliable and profitable."
Online scheduling tools allow customers to conveniently schedule an appointment without having to talk to anyone in the store. That is exactly what today's customer wants.
Elead Service Scheduler by Elead "saves time, money, and manpower" said one review by a salesperson.