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Jared Hamilton
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Simple Elegance of the Twitter Hack

Simple Elegance of the Twitter Hack

The next time a salesperson says "cold calls don't work," ask them if they understand how Twitter was hacked. It didn't start with some c…

Knowledge is Power, so Track Important Service Stats

Knowledge is Power, so Track Important Service Stats

J.D. Power and TrueCar have struck a deal for the sale of ALG, so it’s headed to a new home. Absorbing a company for $135 million that does much …

Do you suffer from Conversational Narcissism?

Do you suffer from Conversational Narcissism?

I know the title sounds like an ad for a clinical trial, but what I’m referring to is a problem that runs rampant in dealerships. If not checked, it …

Why Do We Make it So Hard to Pay A Repair Order?

Why Do We Make it So Hard to Pay A Repair Order?

Working on the dealer level, we know firsthand how difficult it can be as a "customer" to pay our repair order or get our own vehicles' statu…

The Conversation Shouldn't End At “What’s the Price?”

The Conversation Shouldn't End At “What’s the Price?”

Handling customer objections isn't always easy. Especially when the customer is calling you on the telephone; knowing what to say and how to approach t…

DSES Speaker Introduction: Katie Wagner

The DrivingSales Executive Summit is nearly two months out. To get you ready for the conference, we're giving you a taste of the presentations each week leading up to the event. This week we are introducing you to breakout speakers in our Human Capital category.

First up is Katie Wagner, the Director of Business Development at the Johnson Motors & Ford Group.

Katie Wagner started her Automotive Career as a part-time receptionist as a way to pay for college. Ten years later she has grown into Director of Business Development at a successful automotive group in the Midwest.

With a focus on big data and marketing, Katie oversees the Centralized BDC that she built from the ground up. Working to help her team be the best in the industry, Katie takes pride in her team’s ability to create an experience that makes it worthwhile for customers to travel 2-3 hours (one-way) to do business at her stores.

After attending this session, you will:

  • Have real-world suggestions on how to hire, recruit and train BDC Agents.
  • Know how to reward performance and creativity.
  • Gain insights on building a tailored career map for employees.

With my 10 years experience in the automotive industry I know what it takes to develop train and maintain a successful business development center.

Attend my session and learn how to really develop the business development representatives within your department.

The strategies I will give you, can be taken back to your dealership the next day and you will see immediate results.

So bring a pen and paper and get ready to have some fun!

Wagner will be speaking on Day 3 of the #DSES; October 23, at 9:50 A.M.

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